Credit reporting
First Interstate Bancsystem: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 25
- Closed with money back
- 0
- 2023 to 2025
- 23 to 1
First Interstate Bancsystem received 116 complaints from everyone in the window; 25 carried the servicemember tag. The complaints are mostly about credit reporting, credit repair services, or other personal consumer reports, and the single most common issue is "Problem with a credit reporting company's investigation into an existing problem". 0 of the 25 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count fell from 23 in 2023 to 1 in 2025.
What the complaints are about
By product
| Credit reporting, credit repair services, or other personal consumer reports | 18 |
| Checking or savings account | 3 |
| Mortgage | 3 |
| Debt collection | 1 |
By issue
| Problem with a credit reporting company's investigation into an existing problem | 17 |
| Managing an account | 2 |
| Trouble during payment process | 2 |
| Attempts to collect debt not owed | 1 |
| Closing on a mortgage | 1 |
| 2023: 23 | 2024: 1 | 2025: 1 |
Which accounts, specifically
| Credit reporting | 18 |
| Checking account | 6 |
| VA mortgage | 3 |
| CD (Certificate of Deposit) | 2 |
| General-purpose credit card or charge card | 1 |
What went wrong, specifically
| Their investigation did not fix an error on your report | 17 |
| Cashing a check | 2 |
| Deposits and withdrawals | 2 |
| Can't close your account | 2 |
| Account information incorrect | 1 |
Busiest month: May 2023, with 19 servicemember complaints. Most were submitted by web.
Most complaints came from MT (18), GA (4), CO (1) , then IA, NH.
How First Interstate Bancsystem answered
| Closed with explanation | 25 |
First Interstate Bancsystem responded within the CFPB's 15-day window on 60% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Checking or savings account; Managing an account. GA, 2024-02-01. Outcome: Closed with explanation. Complaint 8263944
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Checking or savings account; Managing an account. IA, 2023-12-18. Outcome: Closed with explanation. Complaint 8017075
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Checking or savings account; Problem caused by your funds being low. NH, 2023-06-23. Outcome: Closed with explanation. Complaint 7156599
If this is your problem at First Interstate Bancsystem
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Diverse Funding Associates 25 servicemember complaints; 0 with money back
- First National Bank Of Pennsylvania 25 servicemember complaints; 4 with money back
- Global Credit Union 25 servicemember complaints; 4 with money back
- Harpeth Financial Services 25 servicemember complaints; 0 with money back
- Nationwide Capital Services 25 servicemember complaints; 0 with money back
Frequently asked questions
How many complaints did servicemembers file against First Interstate Bancsystem?
25 complaints tagged servicemember were received by the CFPB about FIRST INTERSTATE BANCSYSTEM, INC. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count fell from 23 in 2023 to 1 in 2025.
What do servicemembers complain about most at First Interstate Bancsystem?
Credit reporting, credit repair services, or other personal consumer reports accounts for 18 of the 25 complaints, and the most common issue is "Problem with a credit reporting company's investigation into an existing problem" (17). Next: "Managing an account" (2).
Does First Interstate Bancsystem give money back when a servicemember complains?
0 of the 25 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 25 closed with an explanation only. First Interstate Bancsystem answered 60% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.