Debt collection
Nationwide Capital Services: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 25
- Closed with money back
- 0
- 2023 to 2025
- 1 to 21
Nationwide Capital Services received 307 complaints from everyone in the window; 25 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "False statements or representation". 0 of the 25 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 1 in 2023 to 21 in 2025.
What the complaints are about
By product
| Debt collection | 22 |
| Credit reporting or other personal consumer reports | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
By issue
| False statements or representation | 5 |
| Took or threatened to take negative or legal action | 5 |
| Communication tactics | 4 |
| Written notification about debt | 4 |
| Incorrect information on your report | 3 |
| 2023: 1 | 2024: 3 | 2025: 21 |
Which accounts, specifically
| I do not know | 12 |
| Payday loan debt | 8 |
| Other debt | 2 |
| Credit reporting | 2 |
| Credit card debt | 1 |
What went wrong, specifically
| Attempted to collect wrong amount | 4 |
| Debt is not yours | 3 |
| Frequent or repeated calls | 3 |
| Threatened to sue you for very old debt | 2 |
| Threatened or suggested your credit would be damaged | 2 |
Busiest month: November 2025, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from FL (7), TX (5), KY (2) , then OH, AL, GA.
How Nationwide Capital Services answered
| Closed with explanation | 25 |
Nationwide Capital Services responded within the CFPB's 15-day window on 88% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (25). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Communication tactics. TX, 2024-04-10. Outcome: Closed with explanation. Complaint 8733263
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Debt collection; Attempts to collect debt not owed. FL, 2023-12-19. Outcome: Closed with explanation. Complaint 8029317
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Debt collection; False statements or representation. FL, 2025-11-12. Outcome: Closed with explanation. Complaint 18254769
If this is your problem at Nationwide Capital Services
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Diverse Funding Associates 25 servicemember complaints; 0 with money back
- January Technologies 26 servicemember complaints; 0 with money back
- R & B Corporation of Virginia 26 servicemember complaints; 0 with money back
- Adler Wallach & Associates 28 servicemember complaints; 0 with money back
- Advance America, Cash Advance Centers 28 servicemember complaints; 0 with money back
Next in the directory by volume: Revolut Technologies, Security Service FCU, Volvo Car Financial Services U.s..
Frequently asked questions
How many complaints did servicemembers file against Nationwide Capital Services?
25 complaints tagged servicemember were received by the CFPB about Nationwide Capital Services, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 1 in 2023 to 21 in 2025.
What do servicemembers complain about most at Nationwide Capital Services?
Debt collection accounts for 22 of the 25 complaints, and the most common issue is "False statements or representation" (5). Next: "Took or threatened to take negative or legal action" (5).
Does Nationwide Capital Services give money back when a servicemember complains?
0 of the 25 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 25 closed with an explanation only. Nationwide Capital Services answered 88% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.