Money transfer, virtual currency
Google Compare Credit Cards: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 54
- Closed with money back
- 0
- 2023 to 2025
- 11 to 26
Google Compare Credit Cards received 539 complaints from everyone in the window; 54 carried the servicemember tag. The complaints are mostly about money transfer, virtual currency, or money service, and the single most common issue is "Unauthorized transactions or other transaction problem". 0 of the 54 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 11 in 2023 to 26 in 2025.
What the complaints are about
By product
| Money transfer, virtual currency, or money service | 31 |
| Credit card | 8 |
| Checking or savings account | 4 |
| Prepaid card | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
By issue
| Unauthorized transactions or other transaction problem | 9 |
| Fraud or scam | 7 |
| Problem with a purchase shown on your statement | 5 |
| Confusing or missing disclosures | 3 |
| Other service problem | 3 |
| 2023: 11 | 2024: 17 | 2025: 26 |
Which accounts, specifically
| Mobile or digital wallet | 17 |
| Virtual currency | 12 |
| General-purpose credit card or charge card | 8 |
| Checking account | 4 |
| Gift card | 4 |
What went wrong, specifically
| Card was charged for something you did not purchase with the card | 5 |
| Trouble using the card to spend money in a store or online | 3 |
| Card company isn't resolving a dispute about a purchase or transfer | 2 |
| Transaction was not authorized | 2 |
| Report provided to employer without your written authorization | 1 |
Busiest month: January 2025, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from CA (9), TX (5), AP (4) , then AL, FL, AE.
How Google Compare Credit Cards answered
| Closed with explanation | 54 |
Google Compare Credit Cards responded within the CFPB's 15-day window on 87% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (42). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. TX, 2024-07-20. Outcome: Closed with explanation. Complaint 9568687
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Prepaid card; Trouble using the card. CA, 2024-07-20. Outcome: Closed with explanation. Complaint 9565988
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Money transfer, virtual currency, or money service; Money was not available when promised. FL, 2024-07-18. Outcome: Closed with explanation. Complaint 9565315
If this is your problem at Google Compare Credit Cards
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with money transfer, virtual currency peers
- Western Union Company, The 54 servicemember complaints; 0 with money back
- Foris Dax 59 servicemember complaints; 1 with money back
- TransferWise 38 servicemember complaints; 4 with money back
- Winklevoss Exchange 33 servicemember complaints; 0 with money back
- Moneygram Payment Systems Worldwide 32 servicemember complaints; 8 with money back
Frequently asked questions
How many complaints did servicemembers file against Google Compare Credit Cards?
54 complaints tagged servicemember were received by the CFPB about Google Compare Credit Cards Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 11 in 2023 to 26 in 2025.
What do servicemembers complain about most at Google Compare Credit Cards?
Money transfer, virtual currency, or money service accounts for 31 of the 54 complaints, and the most common issue is "Unauthorized transactions or other transaction problem" (9). Next: "Fraud or scam" (7).
Does Google Compare Credit Cards give money back when a servicemember complains?
0 of the 54 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 54 closed with an explanation only. Google Compare Credit Cards answered 87% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.