Money transfer, virtual currency
Western Union Company, The: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 54
- Closed with money back
- 0
- 2023 to 2025
- 17 to 22
Western Union Company, The received 963 complaints from everyone in the window; 54 carried the servicemember tag. The complaints are mostly about money transfer, virtual currency, or money service, and the single most common issue is "Other transaction problem". 0 of the 54 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 17 in 2023 to 22 in 2025.
What the complaints are about
By product
| Money transfer, virtual currency, or money service | 50 |
| Debt collection | 2 |
| Checking or savings account | 1 |
| Mortgage | 1 |
By issue
| Other transaction problem | 12 |
| Lost or stolen money order | 11 |
| Money was not available when promised | 11 |
| Fraud or scam | 5 |
| Unexpected or other fees | 4 |
| 2023: 17 | 2024: 15 | 2025: 22 |
Which accounts, specifically
| International money transfer | 34 |
| Money order, traveler's check or cashier's check | 20 |
| Domestic (US) money transfer | 9 |
| Money order | 4 |
| I do not know | 2 |
What went wrong, specifically
| Problem making or receiving payments | 1 |
| Contacted before 8am or after 9pm | 1 |
| Payment process | 1 |
| Debt was result of identity theft | 1 |
Busiest month: September 2024, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from CA (5), NC (5), FL (4) , then GA, MS, PA.
How Western Union Company, The answered
| Closed with explanation | 54 |
Western Union Company, The responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Money transfer, virtual currency, or money service; Other transaction problem. NV, 2024-07-22. Outcome: Closed with explanation. Complaint 9572787
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Money transfer, virtual currency, or money service; Other transaction problem. MD, 2024-04-29. Outcome: Closed with explanation. Complaint 8888999
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Money transfer, virtual currency, or money service; Money was not available when promised. RI, 2024-04-13. Outcome: Closed with explanation. Complaint 8758532
If this is your problem at Western Union Company, The
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with money transfer, virtual currency peers
- Google Compare Credit Cards 54 servicemember complaints; 0 with money back
- Foris Dax 59 servicemember complaints; 1 with money back
- TransferWise 38 servicemember complaints; 4 with money back
- Winklevoss Exchange 33 servicemember complaints; 0 with money back
- Moneygram Payment Systems Worldwide 32 servicemember complaints; 8 with money back
Next in the directory by volume: Checkr, First Advantage, United Collection Bureau.
Frequently asked questions
How many complaints did servicemembers file against Western Union Company, The?
54 complaints tagged servicemember were received by the CFPB about WESTERN UNION COMPANY, THE between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 17 in 2023 to 22 in 2025.
What do servicemembers complain about most at Western Union Company, The?
Money transfer, virtual currency, or money service accounts for 50 of the 54 complaints, and the most common issue is "Other transaction problem" (12). Next: "Lost or stolen money order" (11).
Does Western Union Company, The give money back when a servicemember complains?
0 of the 54 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 54 closed with an explanation only. Western Union Company, The answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.