Money transfer, virtual currency
Block (Cash App): what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 2,914
- Closed with money back
- 0%
- 2023 to 2025
- 259 to 2,388
Servicemembers filed 5.3% of Block (Cash App)'s 54,591 complaints in the window, against 2.5% across the directory. The complaints are mostly about money transfer, virtual currency, or money service, and the single most common issue is "Other transaction problem". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 259 in 2023 to 2,388 in 2025.
What the complaints are about
By product
| Money transfer, virtual currency, or money service | 2,253 |
| Checking or savings account | 416 |
| Prepaid card | 121 |
| Credit card | 40 |
| Credit card or prepaid card | 34 |
By issue
| Other transaction problem | 1,221 |
| Fraud or scam | 375 |
| Unauthorized transactions or other transaction problem | 289 |
| Managing an account | 260 |
| Trouble accessing funds in your mobile or digital wallet | 105 |
| 2023: 259 | 2024: 267 | 2025: 2,388 |
Which accounts, specifically
| Domestic (US) money transfer | 1,345 |
| Mobile or digital wallet | 845 |
| Checking account | 335 |
| Virtual currency | 169 |
| General-purpose prepaid card | 142 |
What went wrong, specifically
| Problem using a debit or ATM card | 80 |
| Card company isn't resolving a dispute about a purchase or transfer | 71 |
| Deposits and withdrawals | 69 |
| Transaction was not authorized | 68 |
| Funds not handled or disbursed as instructed | 45 |
Busiest month: January 2025, with 1,255 servicemember complaints. Most were submitted by web.
Most complaints came from TX (374), GA (275), CA (192) , then FL, NC, VA.
How Block (Cash App) answered
| Closed with explanation | 2,909 | 100% |
| Closed with monetary relief | 5 | 0% |
Block (Cash App) responded within the CFPB's 15-day window on 98% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Money transfer, virtual currency, or money service; Trouble accessing funds in your mobile or digital wallet. IN, 2024-08-29. Outcome: Closed with explanation. Complaint 9984970
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Checking or savings account; Managing an account. CA, 2024-08-29. Outcome: Closed with explanation. Complaint 9984544
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Checking or savings account; Managing an account. VA, 2024-08-28. Outcome: Closed with explanation. Complaint 9951502
If this is your problem at Block (Cash App)
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with money transfer, virtual currency peers
- Early Warning Services 1,362 servicemember complaints; 0% with money back
- PayPal 1,046 servicemember complaints; 15% with money back
- Robinhood Markets 244 servicemember complaints; 0% with money back
- Coinbase 198 servicemember complaints; 19% with money back
- Foris Dax 59 servicemember complaints; 1 with money back
Next in the directory by volume: USAA, Resurgent Capital Services, Citibank.
Frequently asked questions
How many complaints did servicemembers file against Block (Cash App)?
2,914 complaints tagged servicemember were received by the CFPB about Block, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 259 in 2023 to 2,388 in 2025.
What do servicemembers complain about most at Block (Cash App)?
Money transfer, virtual currency, or money service accounts for 2,253 of the 2,914 complaints, and the most common issue is "Other transaction problem" (1,221). Next: "Fraud or scam" (375).
Does Block (Cash App) give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 2,909 closed with an explanation only. Block (Cash App) answered 98% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.