Mortgages
Lakeview Loan Servicing: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 156
- Closed with money back
- 0%
- 2023 to 2025
- 50 to 62
Servicemembers filed 17.6% of Lakeview Loan Servicing's 887 complaints in the window, against 2.5% across the directory. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 50 in 2023 to 62 in 2025.
What the complaints are about
By product
| Mortgage | 143 |
| Credit reporting or other personal consumer reports | 5 |
| Debt collection | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt or credit management | 2 |
By issue
| Trouble during payment process | 96 |
| Struggling to pay mortgage | 24 |
| Applying for a mortgage or refinancing an existing mortgage | 13 |
| Closing on a mortgage | 9 |
| Incorrect information on your report | 7 |
| 2023: 50 | 2024: 44 | 2025: 62 |
Which accounts, specifically
| VA mortgage | 114 |
| Conventional home mortgage | 35 |
| FHA mortgage | 12 |
| Credit reporting | 10 |
| Mortgage debt | 3 |
What went wrong, specifically
| Trying to communicate with the company to fix an issue while managing or servicing your loan | 30 |
| Escrow, taxes, or insurance | 26 |
| Payment process | 19 |
| Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | 14 |
| Loan sold or transferred to another company | 11 |
Busiest month: December 2025, with 12 servicemember complaints. Most were submitted by web.
Most complaints came from TX (20), FL (18), CA (14) , then CO, SC, NC.
How Lakeview Loan Servicing answered
| Closed with explanation | 156 | 100% |
Lakeview Loan Servicing responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (154). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
-
""
Mortgage; Trouble during payment process. AE, 2024-08-18. Outcome: Closed with explanation. Complaint 9841150
-
""
Mortgage; Trouble during payment process. OH, 2024-08-15. Outcome: Closed with explanation. Complaint 9814151
-
""
Mortgage; Closing on a mortgage. NY, 2024-08-09. Outcome: Closed with explanation. Complaint 9799289
If this is your problem at Lakeview Loan Servicing
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- Veterans United 167 servicemember complaints; 0% with money back
- Village Capital & Investment 176 servicemember complaints; 0% with money back
- Ld 137 servicemember complaints; 0% with money back
- New York Community Bancorp 178 servicemember complaints; 1% with money back
- CrossCountry Mortgage 134 servicemember complaints; 1% with money back
Next in the directory by volume: Acima Credit, John C. Heath, Attorney at Law, Credit Control.
Frequently asked questions
How many complaints did servicemembers file against Lakeview Loan Servicing?
156 complaints tagged servicemember were received by the CFPB about LAKEVIEW LOAN SERVICING, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 50 in 2023 to 62 in 2025.
What do servicemembers complain about most at Lakeview Loan Servicing?
Mortgage accounts for 143 of the 156 complaints, and the most common issue is "Trouble during payment process" (96). Next: "Struggling to pay mortgage" (24).
Does Lakeview Loan Servicing give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 156 closed with an explanation only. Lakeview Loan Servicing answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.