Mortgages
Veterans United: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 167
- Closed with money back
- 0%
- 2023 to 2025
- 59 to 70
Servicemembers filed 71.1% of Veterans United's 235 complaints in the window, against 2.5% across the directory. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 59 in 2023 to 70 in 2025.
What the complaints are about
By product
| Mortgage | 137 |
| Credit reporting or other personal consumer reports | 18 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Debt collection | 2 |
| Debt or credit management | 1 |
By issue
| Trouble during payment process | 51 |
| Struggling to pay mortgage | 30 |
| Applying for a mortgage or refinancing an existing mortgage | 29 |
| Closing on a mortgage | 25 |
| Improper use of your report | 18 |
| 2023: 59 | 2024: 38 | 2025: 70 |
Which accounts, specifically
| VA mortgage | 145 |
| Credit reporting | 29 |
| Conventional home mortgage | 14 |
| Other type of mortgage | 4 |
| Mortgage debt | 2 |
What went wrong, specifically
| Escrow, taxes, or insurance | 26 |
| Credit inquiries on your report that you don't recognize | 10 |
| Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | 9 |
| Payment process | 9 |
| Reporting company used your report improperly | 8 |
Busiest month: July 2025, with 11 servicemember complaints. Most were submitted by web.
Most complaints came from TX (19), GA (15), FL (13) , then CA, NC, OH.
How Veterans United answered
| Closed with explanation | 167 | 100% |
Veterans United responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (161). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
-
""
Mortgage; Struggling to pay mortgage. AR, 2024-08-14. Outcome: Closed with explanation. Complaint 9803965
-
""
Mortgage; Closing on a mortgage. OH, 2024-08-14. Outcome: Closed with explanation. Complaint 9803169
-
""
Mortgage; Closing on a mortgage. OH, 2024-08-11. Outcome: Closed with explanation. Complaint 9763799
If this is your problem at Veterans United
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Veterans United SCRA Benefits: 6% Cap, Who Services Your Loan.
Compare with mortgages peers
- Village Capital & Investment 176 servicemember complaints; 0% with money back
- New York Community Bancorp 178 servicemember complaints; 1% with money back
- Lakeview Loan Servicing 156 servicemember complaints; 0% with money back
- Planet Home Lending 188 servicemember complaints; 0% with money back
- United Shore Financial Services 202 servicemember complaints; 1% with money back
Next in the directory by volume: Upstart, Aldous & Associates.
Frequently asked questions
How many complaints did servicemembers file against Veterans United?
167 complaints tagged servicemember were received by the CFPB about Mortgage Research Center, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 59 in 2023 to 70 in 2025.
What do servicemembers complain about most at Veterans United?
Mortgage accounts for 137 of the 167 complaints, and the most common issue is "Trouble during payment process" (51). Next: "Struggling to pay mortgage" (30).
Does Veterans United give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 167 closed with an explanation only. Veterans United answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.