Debt collection
Monterey Financial Services: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 81
- Closed with money back
- 0
- 2023 to 2025
- 19 to 45
Monterey Financial Services received 952 complaints from everyone in the window; 81 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 81 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 19 in 2023 to 45 in 2025.
What the complaints are about
By product
| Debt collection | 44 |
| Credit reporting or other personal consumer reports | 20 |
| Payday loan, title loan, personal loan, or advance loan | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Payday loan, title loan, or personal loan | 3 |
By issue
| Attempts to collect debt not owed | 21 |
| Incorrect information on your report | 15 |
| Took or threatened to take negative or legal action | 8 |
| Written notification about debt | 8 |
| Charged fees or interest you didn't expect | 6 |
| 2023: 19 | 2024: 17 | 2025: 45 |
Which accounts, specifically
| Other debt | 26 |
| Credit reporting | 25 |
| I do not know | 13 |
| Installment loan | 12 |
| Private student loan debt | 2 |
What went wrong, specifically
| Debt is not yours | 14 |
| Threatened or suggested your credit would be damaged | 8 |
| Debt was result of identity theft | 7 |
| Didn't receive notice of right to dispute | 5 |
| Account information incorrect | 5 |
Busiest month: August 2025, with 10 servicemember complaints. Most were submitted by web.
Most complaints came from FL (16), TX (11), CA (7) , then VA, NY, PA.
How Monterey Financial Services answered
| Closed with explanation | 77 |
| Closed with non-monetary relief | 4 |
Monterey Financial Services responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes it acted appropriately as authorized by contract or law" (69). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. AL, 2024-08-15. Outcome: Closed with explanation. Complaint 9810223
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Debt collection; Communication tactics. FL, 2024-07-19. Outcome: Closed with explanation. Complaint 9565390
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Debt collection; Attempts to collect debt not owed. DE, 2024-06-07. Outcome: Closed with explanation. Complaint 9203654
If this is your problem at Monterey Financial Services
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- The Cmi 82 servicemember complaints; 0 with money back
- Lockhart, Morris & Montgomery 80 servicemember complaints; 0 with money back
- Online Information Services 83 servicemember complaints; 0 with money back
- Kimball, Tirey & St. John LLP 79 servicemember complaints; 0 with money back
- Rent Recovery Solutions 86 servicemember complaints; 0 with money back
Next in the directory by volume: BMW Financial Services NA, Klarna Ab, Lci Acquisition.
Frequently asked questions
How many complaints did servicemembers file against Monterey Financial Services?
81 complaints tagged servicemember were received by the CFPB about Monterey Financial Services LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 19 in 2023 to 45 in 2025.
What do servicemembers complain about most at Monterey Financial Services?
Debt collection accounts for 44 of the 81 complaints, and the most common issue is "Attempts to collect debt not owed" (21). Next: "Incorrect information on your report" (15).
Does Monterey Financial Services give money back when a servicemember complains?
0 of the 81 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 4 closed with non-monetary relief and 77 closed with an explanation only. Monterey Financial Services answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.