Debt collection
Rent Recovery Solutions: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 86
- Closed with money back
- 0
- 2023 to 2025
- 29 to 41
Rent Recovery Solutions received 1,623 complaints from everyone in the window; 86 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 86 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 29 in 2023 to 41 in 2025.
What the complaints are about
By product
| Debt collection | 67 |
| Credit reporting or other personal consumer reports | 16 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit card | 1 |
By issue
| Attempts to collect debt not owed | 38 |
| Written notification about debt | 12 |
| False statements or representation | 11 |
| Incorrect information on your report | 8 |
| Improper use of your report | 7 |
| 2023: 29 | 2024: 16 | 2025: 41 |
Which accounts, specifically
| Rental debt | 52 |
| Credit reporting | 16 |
| Other debt | 9 |
| I do not know | 7 |
| Credit repair services | 1 |
What went wrong, specifically
| Debt is not yours | 24 |
| Attempted to collect wrong amount | 11 |
| Debt was result of identity theft | 7 |
| Didn't receive notice of right to dispute | 7 |
| Debt was paid | 7 |
Busiest month: August 2023, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from TX (24), GA (14), NC (14) , then FL, AL, LA.
How Rent Recovery Solutions answered
| Closed with explanation | 76 |
| Untimely response | 10 |
Rent Recovery Solutions responded within the CFPB's 15-day window on 87% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Written notification about debt. TX, 2024-08-24. Outcome: Closed with explanation. Complaint 9911994
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Credit reporting or other personal consumer reports; Improper use of your report. NC, 2024-08-20. Outcome: Closed with explanation. Complaint 9869431
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Credit reporting or other personal consumer reports; Improper use of your report. OK, 2024-07-18. Outcome: Closed with explanation. Complaint 9545214
If this is your problem at Rent Recovery Solutions
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- RentDebt Automated Collections 86 servicemember complaints; 0 with money back
- Diversified Adjustment Service 88 servicemember complaints; 0 with money back
- Online Information Services 83 servicemember complaints; 0 with money back
- The Cmi 82 servicemember complaints; 0 with money back
- Debt Recovery Solutions 91 servicemember complaints; 0 with money back
Next in the directory by volume: Marlette Funding.
Frequently asked questions
How many complaints did servicemembers file against Rent Recovery Solutions?
86 complaints tagged servicemember were received by the CFPB about Rent Recovery Solutions between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 29 in 2023 to 41 in 2025.
What do servicemembers complain about most at Rent Recovery Solutions?
Debt collection accounts for 67 of the 86 complaints, and the most common issue is "Attempts to collect debt not owed" (38). Next: "Written notification about debt" (12).
Does Rent Recovery Solutions give money back when a servicemember complains?
0 of the 86 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 76 closed with an explanation only. Rent Recovery Solutions answered 87% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.