Mortgages
American Financial Network: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 27
- Closed with money back
- 0
- 2023 to 2025
- 5 to 13
American Financial Network received 88 complaints from everyone in the window; 27 carried the servicemember tag. The complaints are mostly about mortgage, and the single most common issue is "Incorrect information on your report". 0 of the 27 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 5 in 2023 to 13 in 2025.
What the complaints are about
By product
| Mortgage | 13 |
| Credit reporting or other personal consumer reports | 9 |
| Debt collection | 3 |
| Credit card | 2 |
By issue
| Incorrect information on your report | 8 |
| Closing on a mortgage | 6 |
| Trouble during payment process | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Communication tactics | 2 |
| 2023: 5 | 2024: 9 | 2025: 13 |
Which accounts, specifically
| Credit reporting | 10 |
| VA mortgage | 9 |
| Conventional home mortgage | 5 |
| Mortgage debt | 3 |
| FHA mortgage | 2 |
What went wrong, specifically
| Account status incorrect | 6 |
| Changes in loan terms during or after closing | 3 |
| Closing disclosure or other related disclosures | 2 |
| Trying to communicate with the company to fix an issue while managing or servicing your loan | 2 |
| Card opened without my consent or knowledge | 2 |
Busiest month: May 2025, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from CT (11), DC (2), FL (2) , then IN, NJ, WA.
How American Financial Network answered
| Closed with explanation | 27 |
American Financial Network responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes it acted appropriately as authorized by contract or law" (15). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
-
""
Mortgage; Trouble during payment process. FL, 2024-07-02. Outcome: Closed with explanation. Complaint 9411037
-
""
Mortgage; Trouble during payment process. WA, 2024-05-20. Outcome: Closed with explanation. Complaint 9057799
-
""
Mortgage; Trouble during payment process. OR, 2024-04-11. Outcome: Closed with explanation. Complaint 8747039
If this is your problem at American Financial Network
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- Servicemac 29 servicemember complaints; 2 with money back
- Guaranteed Rate 32 servicemember complaints; 0 with money back
- Rushmore Loan Management Services 32 servicemember complaints; 0 with money back
- Movement Mortgage 35 servicemember complaints; 0 with money back
- 21st Mortgage 37 servicemember complaints; 0 with money back
Next in the directory by volume: CULLEN/FROST Bankers, DriveTime, Kashable.
Frequently asked questions
How many complaints did servicemembers file against American Financial Network?
27 complaints tagged servicemember were received by the CFPB about American Financial Network Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 5 in 2023 to 13 in 2025.
What do servicemembers complain about most at American Financial Network?
Mortgage accounts for 13 of the 27 complaints, and the most common issue is "Incorrect information on your report" (8). Next: "Closing on a mortgage" (6).
Does American Financial Network give money back when a servicemember complains?
0 of the 27 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 27 closed with an explanation only. American Financial Network answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.