Checking and savings
Regions: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 204
- Closed with money back
- 17%
- 2023 to 2025
- 51 to 87
Servicemembers filed 7.1% of Regions's 2,861 complaints in the window, against 2.5% across the directory. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 17% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 51 in 2023 to 87 in 2025.
What the complaints are about
By product
| Checking or savings account | 101 |
| Payday loan, title loan, personal loan, or advance loan | 17 |
| Credit reporting or other personal consumer reports | 16 |
| Mortgage | 16 |
| Credit card | 15 |
By issue
| Managing an account | 47 |
| Problem caused by your funds being low | 22 |
| Incorrect information on your report | 14 |
| Opening an account | 12 |
| Closing an account | 11 |
| 2023: 51 | 2024: 66 | 2025: 87 |
Which accounts, specifically
| Checking account | 116 |
| General-purpose credit card or charge card | 27 |
| Credit reporting | 26 |
| Installment loan | 20 |
| Conventional home mortgage | 10 |
What went wrong, specifically
| Deposits and withdrawals | 23 |
| Overdrafts and overdraft fees | 20 |
| Problem using a debit or ATM card | 18 |
| Transaction was not authorized | 15 |
| Funds not handled or disbursed as instructed | 10 |
Busiest month: May 2025, with 20 servicemember complaints. Most were submitted by web.
Most complaints came from TX (33), FL (29), GA (21) , then TN, LA, AL.
How Regions answered
| Closed with explanation | 141 | 69% |
| Closed with monetary relief | 34 | 17% |
| Closed with non-monetary relief | 29 | 14% |
Regions responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (202). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. TX, 2024-08-27. Outcome: Closed with monetary relief. Complaint 9912338
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Payday loan, title loan, personal loan, or advance loan; Getting a line of credit. AL, 2024-08-23. Outcome: Closed with explanation. Complaint 9905983
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Checking or savings account; Managing an account. IN, 2024-08-22. Outcome: Closed with explanation. Complaint 9893965
If this is your problem at Regions
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Regions Bank SCRA: Four Addresses, One Per Product, Mark ATTN SCRA.
Compare with checking and savings peers
- Huntington 193 servicemember complaints; 26% with money back
- Bmo Bank 192 servicemember complaints; 16% with money back
- Credit Karma 253 servicemember complaints; 17% with money back
- Netspend 144 servicemember complaints; 0% with money back
- Citizens 325 servicemember complaints; 13% with money back
Next in the directory by volume: United Shore Financial Services, Id Analytics, Ncb Management Services.
Frequently asked questions
How many complaints did servicemembers file against Regions?
204 complaints tagged servicemember were received by the CFPB about REGIONS FINANCIAL CORPORATION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 51 in 2023 to 87 in 2025.
What do servicemembers complain about most at Regions?
Checking or savings account accounts for 101 of the 204 complaints, and the most common issue is "Managing an account" (47). Next: "Problem caused by your funds being low" (22).
Does Regions give money back when a servicemember complains?
17% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 29 closed with non-monetary relief and 141 closed with an explanation only. Regions answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.