Mortgages
United Shore Financial Services: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 202
- Closed with money back
- 1%
- 2023 to 2025
- 34 to 117
Servicemembers filed 19.1% of United Shore Financial Services's 1,056 complaints in the window, against 2.5% across the directory. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 1% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 34 in 2023 to 117 in 2025.
What the complaints are about
By product
| Mortgage | 183 |
| Credit reporting or other personal consumer reports | 12 |
| Debt collection | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
By issue
| Trouble during payment process | 102 |
| Struggling to pay mortgage | 35 |
| Closing on a mortgage | 20 |
| Applying for a mortgage or refinancing an existing mortgage | 16 |
| Incorrect information on your report | 14 |
| 2023: 34 | 2024: 51 | 2025: 117 |
Which accounts, specifically
| VA mortgage | 157 |
| Conventional home mortgage | 47 |
| Credit reporting | 16 |
| FHA mortgage | 16 |
| Other type of mortgage | 3 |
What went wrong, specifically
| Escrow, taxes, or insurance | 34 |
| Trying to communicate with the company to fix an issue while managing or servicing your loan | 33 |
| Payment process | 23 |
| Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | 17 |
| Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | 12 |
Busiest month: November 2025, with 24 servicemember complaints. Most were submitted by web.
Most complaints came from CA (40), FL (30), TX (17) , then GA, NC, AZ.
How United Shore Financial Services answered
| Closed with explanation | 199 | 99% |
| Closed with monetary relief | 3 | 1% |
United Shore Financial Services responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Trouble during payment process. LA, 2024-08-21. Outcome: Closed with explanation. Complaint 9876718
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Mortgage; Trouble during payment process. AZ, 2024-08-14. Outcome: Closed with explanation. Complaint 9802832
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Mortgage; Struggling to pay mortgage. FL, 2024-07-26. Outcome: Closed with explanation. Complaint 9625792
If this is your problem at United Shore Financial Services
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- Planet Home Lending 188 servicemember complaints; 0% with money back
- Select Portfolio Servicing 220 servicemember complaints; 0% with money back
- Rocket Mortgage 228 servicemember complaints; 1% with money back
- New York Community Bancorp 178 servicemember complaints; 1% with money back
- Village Capital & Investment 176 servicemember complaints; 0% with money back
Next in the directory by volume: Id Analytics, Ncb Management Services, Coinbase.
Frequently asked questions
How many complaints did servicemembers file against United Shore Financial Services?
202 complaints tagged servicemember were received by the CFPB about United Shore Financial Services, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 34 in 2023 to 117 in 2025.
What do servicemembers complain about most at United Shore Financial Services?
Mortgage accounts for 183 of the 202 complaints, and the most common issue is "Trouble during payment process" (102). Next: "Struggling to pay mortgage" (35).
Does United Shore Financial Services give money back when a servicemember complains?
1% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 199 closed with an explanation only. United Shore Financial Services answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.