Debt collection
Source Receivables Management: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 147
- Closed with money back
- 0%
- 2023 to 2025
- 28 to 94
Servicemembers filed 6.4% of Source Receivables Management's 2,306 complaints in the window, against 2.5% across the directory. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 28 in 2023 to 94 in 2025.
What the complaints are about
By product
| Debt collection | 117 |
| Credit reporting or other personal consumer reports | 24 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Debt or credit management | 1 |
| Money transfer, virtual currency, or money service | 1 |
By issue
| Attempts to collect debt not owed | 68 |
| Written notification about debt | 22 |
| Incorrect information on your report | 17 |
| Took or threatened to take negative or legal action | 10 |
| False statements or representation | 9 |
| 2023: 28 | 2024: 25 | 2025: 94 |
Which accounts, specifically
| Telecommunications debt | 63 |
| Other debt | 28 |
| Credit reporting | 28 |
| I do not know | 20 |
| Rental debt | 12 |
What went wrong, specifically
| Debt is not yours | 49 |
| Debt was result of identity theft | 19 |
| Didn't receive enough information to verify debt | 14 |
| Information belongs to someone else | 12 |
| Attempted to collect wrong amount | 10 |
Busiest month: June 2025, with 14 servicemember complaints. Most were submitted by web.
Most complaints came from FL (29), GA (10), NC (10) , then CA, TX, IL.
How Source Receivables Management answered
| Closed with explanation | 147 | 100% |
Source Receivables Management responded within the CFPB's 15-day window on 98% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. MO, 2024-08-29. Outcome: Closed with explanation. Complaint 9962393
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Debt collection; Written notification about debt. NV, 2024-08-15. Outcome: Closed with explanation. Complaint 9793044
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Debt collection; Attempts to collect debt not owed. FL, 2024-07-19. Outcome: Closed with explanation. Complaint 9565597
If this is your problem at Source Receivables Management
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Credit Control 150 servicemember complaints; 0% with money back
- Acima Credit 151 servicemember complaints; 2% with money back
- Zions Debt 141 servicemember complaints; 0% with money back
- Harris & Harris 137 servicemember complaints; 0% with money back
- Sequium Asset Solutions 135 servicemember complaints; 0% with money back
Next in the directory by volume: Consumer Portfolio Services, Incomm, Paramount Gr.
Frequently asked questions
How many complaints did servicemembers file against Source Receivables Management?
147 complaints tagged servicemember were received by the CFPB about Source Receivables Management LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 28 in 2023 to 94 in 2025.
What do servicemembers complain about most at Source Receivables Management?
Debt collection accounts for 117 of the 147 complaints, and the most common issue is "Attempts to collect debt not owed" (68). Next: "Written notification about debt" (22).
Does Source Receivables Management give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 147 closed with an explanation only. Source Receivables Management answered 98% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.