Checking and savings
Truist: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 936
- Closed with money back
- 4%
- 2023 to 2025
- 311 to 356
Servicemembers filed 7.4% of Truist's 12,655 complaints in the window, against 2.5% across the directory. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 4% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 311 in 2023 to 356 in 2025.
What the complaints are about
By product
| Checking or savings account | 319 |
| Credit reporting or other personal consumer reports | 187 |
| Vehicle loan or lease | 99 |
| Mortgage | 95 |
| Debt collection | 67 |
By issue
| Managing an account | 193 |
| Incorrect information on your report | 123 |
| Improper use of your report | 88 |
| Closing an account | 56 |
| Trouble during payment process | 55 |
| 2023: 311 | 2024: 269 | 2025: 356 |
Which accounts, specifically
| Checking account | 370 |
| Credit reporting | 247 |
| Loan | 108 |
| General-purpose credit card or charge card | 95 |
| VA mortgage | 67 |
What went wrong, specifically
| Deposits and withdrawals | 108 |
| Account information incorrect | 55 |
| Credit inquiries on your report that you don't recognize | 51 |
| Problem using a debit or ATM card | 45 |
| Information belongs to someone else | 40 |
Busiest month: January 2025, with 48 servicemember complaints. Most were submitted by web.
Most complaints came from FL (172), GA (122), TX (93) , then VA, NC, MD.
How Truist answered
| Closed with explanation | 845 | 90% |
| Closed with non-monetary relief | 57 | 6% |
| Closed with monetary relief | 34 | 4% |
Truist responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (936). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Checking or savings account; Managing an account. SC, 2024-08-30. Outcome: Closed with explanation. Complaint 9971322
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Checking or savings account; Managing an account. SC, 2024-08-27. Outcome: Closed with explanation. Complaint 9935596
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Vehicle loan or lease; Managing the loan or lease. MD, 2024-08-23. Outcome: Closed with monetary relief. Complaint 9904343
If this is your problem at Truist
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Truist SCRA: No Program Page, One Address That Works.
Compare with checking and savings peers
- U.S. Bank 1,016 servicemember complaints; 9% with money back
- Chime Financial 1,164 servicemember complaints; 6% with money back
- PNC Bank 502 servicemember complaints; 12% with money back
- SoFi Technologies 391 servicemember complaints; 6% with money back
- Bank of America 2,581 servicemember complaints; 23% with money back
Next in the directory by volume: Freedom Mortgage, Newrez (Shellpoint), Santander.
Frequently asked questions
How many complaints did servicemembers file against Truist?
936 complaints tagged servicemember were received by the CFPB about TRUIST FINANCIAL CORPORATION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 311 in 2023 to 356 in 2025.
What do servicemembers complain about most at Truist?
Checking or savings account accounts for 319 of the 936 complaints, and the most common issue is "Managing an account" (193). Next: "Incorrect information on your report" (123).
Does Truist give money back when a servicemember complains?
4% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 57 closed with non-monetary relief and 845 closed with an explanation only. Truist answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.