Checking and savings
PNC Bank: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 502
- Closed with money back
- 12%
- 2023 to 2025
- 129 to 200
Servicemembers filed 6.2% of PNC Bank's 8,108 complaints in the window, against 2.5% across the directory. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 12% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 129 in 2023 to 200 in 2025.
What the complaints are about
By product
| Checking or savings account | 293 |
| Credit reporting or other personal consumer reports | 50 |
| Mortgage | 38 |
| Money transfer, virtual currency, or money service | 27 |
| Credit card | 26 |
By issue
| Managing an account | 169 |
| Closing an account | 42 |
| Problem caused by your funds being low | 38 |
| Problem with a lender or other company charging your account | 32 |
| Trouble during payment process | 26 |
| 2023: 129 | 2024: 173 | 2025: 200 |
Which accounts, specifically
| Checking account | 334 |
| Credit reporting | 64 |
| General-purpose credit card or charge card | 56 |
| Other banking product or service | 38 |
| Conventional home mortgage | 35 |
What went wrong, specifically
| Deposits and withdrawals | 87 |
| Problem using a debit or ATM card | 40 |
| Transaction was not authorized | 34 |
| Funds not handled or disbursed as instructed | 34 |
| Overdrafts and overdraft fees | 30 |
Busiest month: December 2025, with 32 servicemember complaints. Most were submitted by web.
Most complaints came from TX (65), PA (48), FL (45) , then OH, CA, MI.
How PNC Bank answered
| Closed with explanation | 440 | 88% |
| Closed with monetary relief | 60 | 12% |
| Closed with non-monetary relief | 2 | 0% |
PNC Bank responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Payday loan, title loan, personal loan, or advance loan; Getting a line of credit. TX, 2024-09-01. Outcome: Closed with explanation. Complaint 9982662
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Vehicle loan or lease; Problems at the end of the loan or lease. MD, 2024-08-29. Outcome: Closed with explanation. Complaint 9955320
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Checking or savings account; Problem with a lender or other company charging your account. AZ, 2024-08-22. Outcome: Closed with explanation. Complaint 9895717
If this is your problem at PNC Bank
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: PNC SCRA: One Call to 1-844-PNC-SCRA Covers Every Account.
Compare with checking and savings peers
- SoFi Technologies 391 servicemember complaints; 6% with money back
- Fifth Third 334 servicemember complaints; 5% with money back
- Citizens 325 servicemember complaints; 13% with money back
- Truist 936 servicemember complaints; 4% with money back
- Credit Karma 253 servicemember complaints; 17% with money back
Next in the directory by volume: Credit Acceptance, Navient Solutions, Pennymac Loan Services.
Frequently asked questions
How many complaints did servicemembers file against PNC Bank?
502 complaints tagged servicemember were received by the CFPB about PNC Bank N.A. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 129 in 2023 to 200 in 2025.
What do servicemembers complain about most at PNC Bank?
Checking or savings account accounts for 293 of the 502 complaints, and the most common issue is "Managing an account" (169). Next: "Closing an account" (42).
Does PNC Bank give money back when a servicemember complains?
12% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 2 closed with non-monetary relief and 440 closed with an explanation only. PNC Bank answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.