Credit reporting
Volvo Car Financial Services U.s.: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 25
- Closed with money back
- 0
- 2023 to 2025
- 8 to 9
Volvo Car Financial Services U.s. received 224 complaints from everyone in the window; 25 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 0 of the 25 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 8 in 2023 to 9 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 11 |
| Vehicle loan or lease | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt collection | 2 |
By issue
| Incorrect information on your report | 11 |
| Managing the loan or lease | 3 |
| Repossession | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Problems at the end of the loan or lease | 2 |
| 2023: 8 | 2024: 8 | 2025: 9 |
Which accounts, specifically
| Credit reporting | 14 |
| Loan | 8 |
| Lease | 3 |
| Auto debt | 2 |
What went wrong, specifically
| Account status incorrect | 7 |
| Account information incorrect | 3 |
| Problem with additional products or services purchased with the loan | 2 |
| Account reinstatement or redemption after repossession | 2 |
| Their investigation did not fix an error on your report | 2 |
Busiest month: July 2023, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from TX (16), CA (3), IL (2) , then MD, NV, NY.
How Volvo Car Financial Services U.s. answered
| Closed with explanation | 25 |
Volvo Car Financial Services U.s. responded within the CFPB's 15-day window on 92% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
-
""
Debt collection; Took or threatened to take negative or legal action. TX, 2024-02-07. Outcome: Closed with explanation. Complaint 8303033
-
""
Credit reporting or other personal consumer reports; Incorrect information on your report. TX, 2024-01-18. Outcome: Closed with explanation. Complaint 8179668
-
""
Credit reporting or other personal consumer reports; Incorrect information on your report. TX, 2024-01-18. Outcome: Closed with explanation. Complaint 8179447
If this is your problem at Volvo Car Financial Services U.s.
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- Kashable 27 servicemember complaints; 0 with money back
- National Consumer Telecom & Utilities Exchange 29 servicemember complaints; 0 with money back
- Tower Loan of Mississippi 37 servicemember complaints; 0 with money back
- Kovo 38 servicemember complaints; 0 with money back
- Westcreek Financial 38 servicemember complaints; 0 with money back
Next in the directory by volume: TransUnion, Experian, Equifax.
Frequently asked questions
How many complaints did servicemembers file against Volvo Car Financial Services U.s.?
25 complaints tagged servicemember were received by the CFPB about Volvo Car Financial Services U.S., LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 8 in 2023 to 9 in 2025.
What do servicemembers complain about most at Volvo Car Financial Services U.s.?
Credit reporting or other personal consumer reports accounts for 11 of the 25 complaints, and the most common issue is "Incorrect information on your report" (11). Next: "Managing the loan or lease" (3).
Does Volvo Car Financial Services U.s. give money back when a servicemember complains?
0 of the 25 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 25 closed with an explanation only. Volvo Car Financial Services U.s. answered 92% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.