Credit reporting
Kashable: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 27
- Closed with money back
- 0
- 2023 to 2025
- 13 to 12
Kashable received 219 complaints from everyone in the window; 27 carried the servicemember tag. The complaints are mostly about credit reporting or other personal consumer reports, and the single most common issue is "Incorrect information on your report". 0 of the 27 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count held roughly steady: 13 in 2023 and 12 in 2025.
What the complaints are about
By product
| Credit reporting or other personal consumer reports | 12 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Debt collection | 3 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Payday loan, title loan, or personal loan | 2 |
By issue
| Incorrect information on your report | 10 |
| Problem with a company's investigation into an existing problem | 4 |
| Improper use of your report | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Attempts to collect debt not owed | 2 |
| 2023: 13 | 2024: 2 | 2025: 12 |
Which accounts, specifically
| Credit reporting | 19 |
| Installment loan | 5 |
| I do not know | 2 |
| Payday loan debt | 1 |
What went wrong, specifically
| Account information incorrect | 6 |
| Their investigation did not fix an error on your report | 5 |
| Reporting company used your report improperly | 3 |
| Account status incorrect | 3 |
| Threatened or suggested your credit would be damaged | 1 |
Busiest month: March 2023, with 3 servicemember complaints. Most were submitted by web.
Most complaints came from CA (8), PA (4), MD (3) , then TX, FL, GA.
How Kashable answered
| Closed with explanation | 27 |
Kashable responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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""
Credit reporting or other personal consumer reports; Incorrect information on your report. MD, 2024-07-15. Outcome: Closed with explanation. Complaint 9519147
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. CA, 2023-11-20. Outcome: Closed with explanation. Complaint 7880790
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Payday loan, title loan, personal loan, or advance loan; Incorrect information on your report. MD, 2023-11-18. Outcome: Closed with explanation. Complaint 7873474
If this is your problem at Kashable
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit reporting peers
- National Consumer Telecom & Utilities Exchange 29 servicemember complaints; 0 with money back
- Volvo Car Financial Services U.s. 25 servicemember complaints; 0 with money back
- Tower Loan of Mississippi 37 servicemember complaints; 0 with money back
- Kovo 38 servicemember complaints; 0 with money back
- Westcreek Financial 38 servicemember complaints; 0 with money back
Next in the directory by volume: Cig Financial, First Horizon Bank, January Technologies.
Frequently asked questions
How many complaints did servicemembers file against Kashable?
27 complaints tagged servicemember were received by the CFPB about Kashable LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count held roughly steady: 13 in 2023 and 12 in 2025.
What do servicemembers complain about most at Kashable?
Credit reporting or other personal consumer reports accounts for 12 of the 27 complaints, and the most common issue is "Incorrect information on your report" (10). Next: "Problem with a company's investigation into an existing problem" (4).
Does Kashable give money back when a servicemember complains?
0 of the 27 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 27 closed with an explanation only. Kashable answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.