Money transfer, virtual currency
Robinhood Markets: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 244
- Closed with money back
- 0%
- 2023 to 2025
- 28 to 147
Servicemembers filed 7.7% of Robinhood Markets's 3,181 complaints in the window, against 2.5% across the directory. The complaints are mostly about money transfer, virtual currency, or money service, and the single most common issue is "Managing an account". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 28 in 2023 to 147 in 2025.
What the complaints are about
By product
| Money transfer, virtual currency, or money service | 135 |
| Checking or savings account | 87 |
| Credit card | 11 |
| Credit reporting or other personal consumer reports | 5 |
| Debt collection | 4 |
By issue
| Managing an account | 76 |
| Other transaction problem | 37 |
| Money was not available when promised | 25 |
| Trouble accessing funds in your mobile or digital wallet | 24 |
| Other service problem | 16 |
| 2023: 28 | 2024: 69 | 2025: 147 |
Which accounts, specifically
| Virtual currency | 93 |
| Other banking product or service | 58 |
| Mobile or digital wallet | 45 |
| Checking account | 36 |
| Domestic (US) money transfer | 18 |
What went wrong, specifically
| Deposits and withdrawals | 45 |
| Problem accessing account | 19 |
| Problem making or receiving payments | 5 |
| Funds not handled or disbursed as instructed | 5 |
| Banking errors | 5 |
Busiest month: January 2025, with 25 servicemember complaints. Most were submitted by web.
Most complaints came from CA (33), TX (29), FL (22) , then GA, MD, PA.
How Robinhood Markets answered
| Closed with explanation | 244 | 100% |
Robinhood Markets responded within the CFPB's 15-day window on 92% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes it acted appropriately as authorized by contract or law" (1). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. TX, 2024-08-21. Outcome: Closed with explanation. Complaint 9874814
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Credit card; Incorrect information on your report. NJ, 2024-08-14. Outcome: Closed with explanation. Complaint 9803092
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Debt collection; Attempts to collect debt not owed. TX, 2024-08-06. Outcome: Closed with explanation. Complaint 9726606
If this is your problem at Robinhood Markets
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with money transfer, virtual currency peers
- Coinbase 198 servicemember complaints; 19% with money back
- Foris Dax 59 servicemember complaints; 1 with money back
- PayPal 1,046 servicemember complaints; 15% with money back
- Google Compare Credit Cards 54 servicemember complaints; 0 with money back
- Western Union Company, The 54 servicemember complaints; 0 with money back
Next in the directory by volume: LoanCare, Kikoff, National Credit Adjusters.
Frequently asked questions
How many complaints did servicemembers file against Robinhood Markets?
244 complaints tagged servicemember were received by the CFPB about ROBINHOOD MARKETS INC. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 28 in 2023 to 147 in 2025.
What do servicemembers complain about most at Robinhood Markets?
Money transfer, virtual currency, or money service accounts for 135 of the 244 complaints, and the most common issue is "Managing an account" (76). Next: "Other transaction problem" (37).
Does Robinhood Markets give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 244 closed with an explanation only. Robinhood Markets answered 92% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.