Money transfer, virtual currency
Coinbase: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 198
- Closed with money back
- 19%
- 2023 to 2025
- 42 to 96
Servicemembers filed 6.6% of Coinbase's 3,010 complaints in the window, against 2.5% across the directory. The complaints are mostly about money transfer, virtual currency, or money service, and the single most common issue is "Other transaction problem". 19% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 42 in 2023 to 96 in 2025.
What the complaints are about
By product
| Money transfer, virtual currency, or money service | 184 |
| Checking or savings account | 9 |
| Prepaid card | 4 |
| Credit card | 1 |
By issue
| Other transaction problem | 63 |
| Fraud or scam | 54 |
| Money was not available when promised | 23 |
| Other service problem | 17 |
| Trouble accessing funds in your mobile or digital wallet | 11 |
| 2023: 42 | 2024: 60 | 2025: 96 |
Which accounts, specifically
| Virtual currency | 208 |
| Mobile or digital wallet | 36 |
| Domestic (US) money transfer | 9 |
| Other banking product or service | 7 |
| Checking account | 5 |
What went wrong, specifically
| Problem accessing account | 4 |
| Deposits and withdrawals | 3 |
| Card company isn't resolving a dispute about a purchase or transfer | 3 |
| Funds not handled or disbursed as instructed | 2 |
| Transaction was not authorized | 2 |
Busiest month: May 2025, with 15 servicemember complaints. Most were submitted by web.
Most complaints came from CA (28), TX (24), FL (21) , then WA, GA, NC.
How Coinbase answered
| Closed with explanation | 161 | 81% |
| Closed with monetary relief | 37 | 19% |
Coinbase responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Money transfer, virtual currency, or money service; Fraud or scam. AZ, 2024-08-29. Outcome: Closed with explanation. Complaint 9952854
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Money transfer, virtual currency, or money service; Other transaction problem. UT, 2024-08-14. Outcome: Closed with explanation. Complaint 9797948
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Money transfer, virtual currency, or money service; Money was not available when promised. CA, 2024-07-21. Outcome: Closed with monetary relief. Complaint 9572546
If this is your problem at Coinbase
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with money transfer, virtual currency peers
- Robinhood Markets 244 servicemember complaints; 0% with money back
- Foris Dax 59 servicemember complaints; 1 with money back
- Google Compare Credit Cards 54 servicemember complaints; 0 with money back
- Western Union Company, The 54 servicemember complaints; 0 with money back
- TransferWise 38 servicemember complaints; 4 with money back
Next in the directory by volume: Ccf, Huntington, Bmo Bank.
Frequently asked questions
How many complaints did servicemembers file against Coinbase?
198 complaints tagged servicemember were received by the CFPB about Coinbase, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 42 in 2023 to 96 in 2025.
What do servicemembers complain about most at Coinbase?
Money transfer, virtual currency, or money service accounts for 184 of the 198 complaints, and the most common issue is "Other transaction problem" (63). Next: "Fraud or scam" (54).
Does Coinbase give money back when a servicemember complains?
19% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 161 closed with an explanation only. Coinbase answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.