Personal, payday and title loans
Tmx Finance: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 59
- Closed with money back
- 0
- 2023 to 2025
- 59 to 0
Tmx Finance received 389 complaints from everyone in the window; 59 carried the servicemember tag. The complaints are mostly about payday loan, title loan, or personal loan, and the single most common issue is "Charged fees or interest you didn't expect". 0 of the 59 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count fell from 59 in 2023 to 0 in 2025.
What the complaints are about
By product
| Payday loan, title loan, or personal loan | 38 |
| Payday loan, title loan, personal loan, or advance loan | 11 |
| Vehicle loan or lease | 5 |
| Debt collection | 4 |
| Money transfer, virtual currency, or money service | 1 |
By issue
| Charged fees or interest you didn't expect | 17 |
| Struggling to pay your loan | 16 |
| Vehicle was repossessed or sold the vehicle | 8 |
| Problem with the payoff process at the end of the loan | 5 |
| Attempts to collect debt not owed | 2 |
| 2023: 59 | 2024: 0 | 2025: 0 |
Which accounts, specifically
| Title loan | 55 |
| Loan | 7 |
| Payday loan debt | 3 |
| Debt settlement | 1 |
| Pawn loan | 1 |
What went wrong, specifically
| Problem with the interest rate | 2 |
| Denied request to lower payments | 2 |
| Frequent or repeated calls | 2 |
| Debt was result of identity theft | 2 |
| Unable to receive car title or other problem after the loan is paid off | 1 |
Busiest month: May 2023, with 12 servicemember complaints. Most were submitted by web.
Most complaints came from GA (23), TX (12), TN (5) , then IL, AL, SC.
How Tmx Finance answered
| Closed with explanation | 59 |
Tmx Finance responded within the CFPB's 15-day window on 63% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Payday loan, title loan, personal loan, or advance loan; Charged fees or interest you didn't expect. SC, 2023-12-28. Outcome: Closed with explanation. Complaint 8071190
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Payday loan, title loan, personal loan, or advance loan; Charged fees or interest you didn't expect. TN, 2023-12-08. Outcome: Closed with explanation. Complaint 7969325
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Payday loan, title loan, personal loan, or advance loan; Vehicle was damaged or destroyed the vehicle. GA, 2023-11-28. Outcome: Closed with explanation. Complaint 7920499
If this is your problem at Tmx Finance
"Charged fees or interest you didn't expect" is the kind of dispute the SCRA's 6% cap settles for pre-service debt: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with personal, payday and title loans peers
- Aargon Agency 59 servicemember complaints; 0 with money back
- Bounce Ai 59 servicemember complaints; 0 with money back
- Foris Dax 59 servicemember complaints; 1 with money back
- United PanAm Financial 59 servicemember complaints; 0 with money back
- Colony Brands 60 servicemember complaints; 0 with money back
Next in the directory by volume: Alliant Credit Union, Erc.
Frequently asked questions
How many complaints did servicemembers file against Tmx Finance?
59 complaints tagged servicemember were received by the CFPB about TMX Finance LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count fell from 59 in 2023 to 0 in 2025.
What do servicemembers complain about most at Tmx Finance?
Payday loan, title loan, or personal loan accounts for 38 of the 59 complaints, and the most common issue is "Charged fees or interest you didn't expect" (17). Next: "Struggling to pay your loan" (16).
Does Tmx Finance give money back when a servicemember complains?
0 of the 59 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 59 closed with an explanation only. Tmx Finance answered 63% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.