Debt collection
Capio Partners: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 76
- Closed with money back
- 0
- 2023 to 2025
- 26 to 36
Capio Partners received 1,504 complaints from everyone in the window; 76 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 76 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 26 in 2023 to 36 in 2025.
What the complaints are about
By product
| Debt collection | 60 |
| Credit reporting or other personal consumer reports | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Debt or credit management | 1 |
By issue
| Attempts to collect debt not owed | 28 |
| Written notification about debt | 15 |
| False statements or representation | 9 |
| Incorrect information on your report | 9 |
| Communication tactics | 4 |
| 2023: 26 | 2024: 14 | 2025: 36 |
Which accounts, specifically
| Medical debt | 49 |
| Credit reporting | 16 |
| I do not know | 15 |
| Debt settlement | 1 |
| Other debt | 1 |
What went wrong, specifically
| Debt is not yours | 20 |
| Attempted to collect wrong amount | 9 |
| Didn't receive notice of right to dispute | 8 |
| Debt was paid | 8 |
| Account information incorrect | 5 |
Busiest month: March 2023, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from FL (20), TX (10), MD (5) , then SC, GA, VA.
How Capio Partners answered
| Closed with non-monetary relief | 76 |
Capio Partners responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Written notification about debt. MD, 2024-08-26. Outcome: Closed with non-monetary relief. Complaint 9917990
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Debt collection; Attempts to collect debt not owed. FL, 2024-07-03. Outcome: Closed with non-monetary relief. Complaint 9419343
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Debt collection; Electronic communications. LA, 2024-03-18. Outcome: Closed with non-monetary relief. Complaint 8572758
If this is your problem at Capio Partners
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- TekCollect 76 servicemember complaints; 0 with money back
- Lj Ross Associates 74 servicemember complaints; 0 with money back
- Kimball, Tirey & St. John LLP 79 servicemember complaints; 0 with money back
- Convergent Resources 73 servicemember complaints; 0 with money back
- Lockhart, Morris & Montgomery 80 servicemember complaints; 0 with money back
Next in the directory by volume: Dovenmuehle Mortgage.
Frequently asked questions
How many complaints did servicemembers file against Capio Partners?
76 complaints tagged servicemember were received by the CFPB about Capio Partners, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 26 in 2023 to 36 in 2025.
What do servicemembers complain about most at Capio Partners?
Debt collection accounts for 60 of the 76 complaints, and the most common issue is "Attempts to collect debt not owed" (28). Next: "Written notification about debt" (15).
Does Capio Partners give money back when a servicemember complains?
0 of the 76 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 76 closed with non-monetary relief and 0 closed with an explanation only. Capio Partners answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.