Mortgages
Dovenmuehle Mortgage: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 76
- Closed with money back
- 0
- 2023 to 2025
- 34 to 23
Dovenmuehle Mortgage received 455 complaints from everyone in the window; 76 carried the servicemember tag. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 0 of the 76 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count fell from 34 in 2023 to 23 in 2025.
What the complaints are about
By product
| Mortgage | 57 |
| Credit reporting or other personal consumer reports | 15 |
| Debt or credit management | 2 |
| Checking or savings account | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
By issue
| Trouble during payment process | 23 |
| Struggling to pay mortgage | 20 |
| Incorrect information on your report | 9 |
| Closing on a mortgage | 8 |
| Applying for a mortgage or refinancing an existing mortgage | 5 |
| 2023: 34 | 2024: 19 | 2025: 23 |
Which accounts, specifically
| VA mortgage | 31 |
| Conventional home mortgage | 25 |
| Credit reporting | 17 |
| Mortgage modification or foreclosure avoidance | 2 |
| Home equity loan or line of credit (HELOC) | 2 |
What went wrong, specifically
| Payment process | 6 |
| Delays with the closing process | 5 |
| Account information incorrect | 5 |
| Escrow, taxes, or insurance | 5 |
| Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | 5 |
Busiest month: December 2023, with 11 servicemember complaints. Most were submitted by web.
Most complaints came from FL (17), IL (9), AL (6) , then GA, NV, TX.
How Dovenmuehle Mortgage answered
| Closed with explanation | 76 |
Dovenmuehle Mortgage responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Trouble during payment process. FL, 2024-08-02. Outcome: Closed with explanation. Complaint 9692695
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Mortgage; Trouble during payment process. IL, 2024-07-22. Outcome: Closed with explanation. Complaint 9575799
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Mortgage; Trouble during payment process. CO, 2024-07-18. Outcome: Closed with explanation. Complaint 9551560
If this is your problem at Dovenmuehle Mortgage
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- Mortgage Solutions Of Colorado 80 servicemember complaints; 0 with money back
- Specialized Loan Servicing 71 servicemember complaints; 0 with money back
- Cmg Financial Services 65 servicemember complaints; 0 with money back
- Midfirst Bank 101 servicemember complaints; 7% with money back
- Amerisave Mortgage 54 servicemember complaints; 7 with money back
Next in the directory by volume: TekCollect, Lj Ross Associates, MicroBilt / Prbc (formerly Cl Verify).
Frequently asked questions
How many complaints did servicemembers file against Dovenmuehle Mortgage?
76 complaints tagged servicemember were received by the CFPB about Dovenmuehle Mortgage, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count fell from 34 in 2023 to 23 in 2025.
What do servicemembers complain about most at Dovenmuehle Mortgage?
Mortgage accounts for 57 of the 76 complaints, and the most common issue is "Trouble during payment process" (23). Next: "Struggling to pay mortgage" (20).
Does Dovenmuehle Mortgage give money back when a servicemember complains?
0 of the 76 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 76 closed with an explanation only. Dovenmuehle Mortgage answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.