Debt collection
TekCollect: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 76
- Closed with money back
- 0
- 2023 to 2025
- 0 to 70
TekCollect received 1,152 complaints from everyone in the window; 76 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 76 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 0 in 2023 to 70 in 2025.
What the complaints are about
By product
| Debt collection | 67 |
| Credit reporting or other personal consumer reports | 9 |
By issue
| Attempts to collect debt not owed | 42 |
| Took or threatened to take negative or legal action | 8 |
| Written notification about debt | 8 |
| False statements or representation | 5 |
| Incorrect information on your report | 5 |
| 2023: 0 | 2024: 6 | 2025: 70 |
Which accounts, specifically
| Other debt | 34 |
| Medical debt | 23 |
| I do not know | 10 |
| Credit reporting | 10 |
| Telecommunications debt | 2 |
What went wrong, specifically
| Debt was already discharged in bankruptcy and is no longer owed | 18 |
| Debt is not yours | 16 |
| Threatened or suggested your credit would be damaged | 7 |
| Debt was paid | 6 |
| Didn't receive notice of right to dispute | 4 |
Busiest month: August 2025, with 19 servicemember complaints. Most were submitted by web.
Most complaints came from FL (14), TX (11), MD (6) , then NJ, CA, VA.
How TekCollect answered
| Closed with explanation | 76 |
TekCollect responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes it acted appropriately as authorized by contract or law" (58). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. TN, 2024-06-21. Outcome: Closed with explanation. Complaint 9317877
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Debt collection; Attempts to collect debt not owed. AE, 2024-05-02. Outcome: Closed with explanation. Complaint 8910064
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Debt collection; Electronic communications. IN, 2025-12-30. Outcome: Closed with explanation. Complaint 18375348
If this is your problem at TekCollect
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Capio Partners 76 servicemember complaints; 0 with money back
- Lj Ross Associates 74 servicemember complaints; 0 with money back
- Kimball, Tirey & St. John LLP 79 servicemember complaints; 0 with money back
- Convergent Resources 73 servicemember complaints; 0 with money back
- Lockhart, Morris & Montgomery 80 servicemember complaints; 0 with money back
Next in the directory by volume: MicroBilt / Prbc (formerly Cl Verify), Regional Management.
Frequently asked questions
How many complaints did servicemembers file against TekCollect?
76 complaints tagged servicemember were received by the CFPB about TekCollect Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 0 in 2023 to 70 in 2025.
What do servicemembers complain about most at TekCollect?
Debt collection accounts for 67 of the 76 complaints, and the most common issue is "Attempts to collect debt not owed" (42). Next: "Took or threatened to take negative or legal action" (8).
Does TekCollect give money back when a servicemember complains?
0 of the 76 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 76 closed with an explanation only. TekCollect answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.