Debt collection
The Cbe: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 131
- Closed with money back
- 0%
- 2023 to 2025
- 43 to 55
Servicemembers filed 7.8% of The Cbe's 1,679 complaints in the window, against 2.5% across the directory. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 43 in 2023 to 55 in 2025.
What the complaints are about
By product
| Debt collection | 111 |
| Credit reporting or other personal consumer reports | 13 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Debt or credit management | 1 |
By issue
| Attempts to collect debt not owed | 57 |
| Written notification about debt | 19 |
| False statements or representation | 13 |
| Incorrect information on your report | 13 |
| Communication tactics | 8 |
| 2023: 43 | 2024: 33 | 2025: 55 |
Which accounts, specifically
| Telecommunications debt | 39 |
| Other debt | 33 |
| I do not know | 33 |
| Credit reporting | 19 |
| Medical debt | 18 |
What went wrong, specifically
| Debt is not yours | 33 |
| Debt was result of identity theft | 16 |
| Attempted to collect wrong amount | 14 |
| Debt was paid | 13 |
| Information belongs to someone else | 10 |
Busiest month: June 2023, with 9 servicemember complaints. Most were submitted by web.
Most complaints came from FL (17), TX (17), VA (9) , then NC, SC, MI.
How The Cbe answered
| Closed with non-monetary relief | 105 | 80% |
| Closed with explanation | 26 | 20% |
The Cbe responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. GA, 2024-08-23. Outcome: Closed with non-monetary relief. Complaint 9903380
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Debt or credit management; Charged upfront or unexpected fees. VA, 2024-08-23. Outcome: Closed with non-monetary relief. Complaint 9899149
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Debt collection; False statements or representation. NC, 2024-07-19. Outcome: Closed with non-monetary relief. Complaint 9563851
If this is your problem at The Cbe
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- V and H Portfolio 130 servicemember complaints; 0% with money back
- Cavalry Investments 134 servicemember complaints; 0% with money back
- Eastern Account Systems of Connecticut 128 servicemember complaints; 0% with money back
- Sequium Asset Solutions 135 servicemember complaints; 0% with money back
- Harris & Harris 137 servicemember complaints; 0% with money back
Next in the directory by volume: Fiserv Finxact Core, Fay Servicing.
Frequently asked questions
How many complaints did servicemembers file against The Cbe?
131 complaints tagged servicemember were received by the CFPB about The CBE Group, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 43 in 2023 to 55 in 2025.
What do servicemembers complain about most at The Cbe?
Debt collection accounts for 111 of the 131 complaints, and the most common issue is "Attempts to collect debt not owed" (57). Next: "Written notification about debt" (19).
Does The Cbe give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 105 closed with non-monetary relief and 26 closed with an explanation only. The Cbe answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.