Debt collection
Eastern Account Systems of Connecticut: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 128
- Closed with money back
- 0%
- 2023 to 2025
- 28 to 70
Servicemembers filed 6.4% of Eastern Account Systems of Connecticut's 2,003 complaints in the window, against 2.5% across the directory. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 28 in 2023 to 70 in 2025.
What the complaints are about
By product
| Debt collection | 100 |
| Credit reporting or other personal consumer reports | 26 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
By issue
| Attempts to collect debt not owed | 39 |
| Written notification about debt | 29 |
| Incorrect information on your report | 20 |
| False statements or representation | 15 |
| Communication tactics | 8 |
| 2023: 28 | 2024: 30 | 2025: 70 |
Which accounts, specifically
| Telecommunications debt | 52 |
| Credit reporting | 28 |
| I do not know | 25 |
| Other debt | 23 |
| Medical debt | 3 |
What went wrong, specifically
| Debt is not yours | 21 |
| Didn't receive enough information to verify debt | 15 |
| Attempted to collect wrong amount | 15 |
| Didn't receive notice of right to dispute | 15 |
| Debt was paid | 13 |
Busiest month: November 2025, with 12 servicemember complaints. Most were submitted by web.
Most complaints came from FL (28), GA (21), TX (11) , then IL, MI, SC.
How Eastern Account Systems of Connecticut answered
| Closed with explanation | 128 | 100% |
Eastern Account Systems of Connecticut responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes it acted appropriately as authorized by contract or law" (66). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Improper use of your report. FL, 2024-07-23. Outcome: Closed with explanation. Complaint 9589516
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Debt collection; Attempts to collect debt not owed. WI, 2024-06-20. Outcome: Closed with explanation. Complaint 9308941
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Credit reporting or other personal consumer reports; Incorrect information on your report. GA, 2024-06-19. Outcome: Closed with explanation. Complaint 9299942
If this is your problem at Eastern Account Systems of Connecticut
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- V and H Portfolio 130 servicemember complaints; 0% with money back
- The Cbe 131 servicemember complaints; 0% with money back
- Cavalry Investments 134 servicemember complaints; 0% with money back
- Sequium Asset Solutions 135 servicemember complaints; 0% with money back
- Credit Corp Solutions 121 servicemember complaints; 0% with money back
Next in the directory by volume: Selene, Opportunity Financial.
Frequently asked questions
How many complaints did servicemembers file against Eastern Account Systems of Connecticut?
128 complaints tagged servicemember were received by the CFPB about Eastern Account Systems of Connecticut, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 28 in 2023 to 70 in 2025.
What do servicemembers complain about most at Eastern Account Systems of Connecticut?
Debt collection accounts for 100 of the 128 complaints, and the most common issue is "Attempts to collect debt not owed" (39). Next: "Written notification about debt" (29).
Does Eastern Account Systems of Connecticut give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 128 closed with an explanation only. Eastern Account Systems of Connecticut answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.