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Fiserv Finxact Core: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 130
- Closed with money back
- 1%
- 2023 to 2025
- 29 to 48
Servicemembers filed 6.5% of Fiserv Finxact Core's 1,995 complaints in the window, against 2.5% across the directory. The complaints are mostly about prepaid card, and the single most common issue is "Attempts to collect debt not owed". 1% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 29 in 2023 to 48 in 2025.
What the complaints are about
By product
| Prepaid card | 36 |
| Debt collection | 30 |
| Credit reporting or other personal consumer reports | 24 |
| Checking or savings account | 15 |
| Money transfer, virtual currency, or money service | 12 |
By issue
| Attempts to collect debt not owed | 21 |
| Problem with a purchase or transfer | 19 |
| Incorrect information on your report | 13 |
| Problem getting a card or closing an account | 10 |
| Managing an account | 8 |
| 2023: 29 | 2024: 53 | 2025: 48 |
Which accounts, specifically
| Government benefit card | 34 |
| Credit reporting | 29 |
| Other debt | 26 |
| Checking account | 18 |
| I do not know | 10 |
What went wrong, specifically
| Card company isn't resolving a dispute about a purchase or transfer | 16 |
| Debt is not yours | 11 |
| Information belongs to someone else | 10 |
| Debt was result of identity theft | 8 |
| Charged for a purchase or transfer you did not make with the card | 8 |
Busiest month: March 2025, with 10 servicemember complaints. Most were submitted by web.
Most complaints came from CA (36), FL (13), MN (10) , then TX, NY, MD.
How Fiserv Finxact Core answered
| Closed with explanation | 127 | 98% |
| Closed with non-monetary relief | 2 | 2% |
| Closed with monetary relief | 1 | 1% |
Fiserv Finxact Core responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (74). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. CA, 2024-08-28. Outcome: Closed with explanation. Complaint 9950057
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Prepaid card; Unexpected or other fees. AR, 2024-08-26. Outcome: Closed with explanation. Complaint 9926459
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Credit reporting or other personal consumer reports; Unable to get your credit report or credit score. MN, 2024-08-07. Outcome: Closed with explanation. Complaint 9738481
If this is your problem at Fiserv Finxact Core
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with other products peers
- Incomm 146 servicemember complaints; 0% with money back
- Comerica 172 servicemember complaints; 29% with money back
- Conduent 40 servicemember complaints; 0 with money back
- Adp 39 servicemember complaints; 0 with money back
- Blackhawk Network 38 servicemember complaints; 0 with money back
Next in the directory by volume: V and H Portfolio, Fay Servicing, Eastern Account Systems of Connecticut.
Frequently asked questions
How many complaints did servicemembers file against Fiserv Finxact Core?
130 complaints tagged servicemember were received by the CFPB about FISERV FINXACT CORE between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 29 in 2023 to 48 in 2025.
What do servicemembers complain about most at Fiserv Finxact Core?
Prepaid card accounts for 36 of the 130 complaints, and the most common issue is "Attempts to collect debt not owed" (21). Next: "Problem with a purchase or transfer" (19).
Does Fiserv Finxact Core give money back when a servicemember complains?
1% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 2 closed with non-monetary relief and 127 closed with an explanation only. Fiserv Finxact Core answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.