Checking and savings
Charles Schwab Corporation, The: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 39
- Closed with money back
- 0
- 2023 to 2025
- 11 to 16
Charles Schwab Corporation, The received 555 complaints from everyone in the window; 39 carried the servicemember tag. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 0 of the 39 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 11 in 2023 to 16 in 2025.
What the complaints are about
By product
| Checking or savings account | 34 |
| Money transfer, virtual currency, or money service | 4 |
| Credit reporting or other personal consumer reports | 1 |
By issue
| Managing an account | 19 |
| Closing an account | 6 |
| Problem with a lender or other company charging your account | 5 |
| Opening an account | 3 |
| Fraud or scam | 2 |
| 2023: 11 | 2024: 12 | 2025: 16 |
Which accounts, specifically
| Checking account | 32 |
| Other banking product or service | 8 |
| Domestic (US) money transfer | 3 |
| Savings account | 1 |
| Virtual currency | 1 |
What went wrong, specifically
| Deposits and withdrawals | 11 |
| Transaction was not authorized | 7 |
| Problem using a debit or ATM card | 4 |
| Funds not received from closed account | 3 |
| Funds not handled or disbursed as instructed | 2 |
Busiest month: July 2024, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from FL (8), TX (4), AZ (3) , then NY, PA, CA.
How Charles Schwab Corporation, The answered
| Closed with explanation | 39 |
Charles Schwab Corporation, The responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Improper use of your report. AZ, 2024-07-24. Outcome: Closed with explanation. Complaint 9590862
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Checking or savings account; Managing an account. TX, 2024-07-18. Outcome: Closed with explanation. Complaint 9554448
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Checking or savings account; Managing an account. AZ, 2024-07-06. Outcome: Closed with explanation. Complaint 9446501
If this is your problem at Charles Schwab Corporation, The
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- Mountain America Federal Credit Union 38 servicemember complaints; 3 with money back
- Randolph-brooks Federal Credit Union 38 servicemember complaints; 0 with money back
- Albert 37 servicemember complaints; 0 with money back
- Dave Operating 37 servicemember complaints; 0 with money back
- First Citizens Bancshares 42 servicemember complaints; 1 with money back
Next in the directory by volume: Firstsource Business Process Services, Oliphant United, Optio Solutions.
Frequently asked questions
How many complaints did servicemembers file against Charles Schwab Corporation, The?
39 complaints tagged servicemember were received by the CFPB about CHARLES SCHWAB CORPORATION, THE between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 11 in 2023 to 16 in 2025.
What do servicemembers complain about most at Charles Schwab Corporation, The?
Checking or savings account accounts for 34 of the 39 complaints, and the most common issue is "Managing an account" (19). Next: "Closing an account" (6).
Does Charles Schwab Corporation, The give money back when a servicemember complains?
0 of the 39 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 39 closed with an explanation only. Charles Schwab Corporation, The answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.