Checking and savings
Albert: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 37
- Closed with money back
- 0
- 2023 to 2025
- 17 to 10
Albert received 406 complaints from everyone in the window; 37 carried the servicemember tag. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 0 of the 37 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count fell from 17 in 2023 to 10 in 2025.
What the complaints are about
By product
| Checking or savings account | 18 |
| Money transfer, virtual currency, or money service | 9 |
| Payday loan, title loan, personal loan, or advance loan | 6 |
| Payday loan, title loan, or personal loan | 3 |
| Credit card or prepaid card | 1 |
By issue
| Managing an account | 5 |
| Problem with a lender or other company charging your account | 5 |
| Closing an account | 4 |
| Can't stop withdrawals from your bank account | 3 |
| Problem caused by your funds being low | 3 |
| 2023: 17 | 2024: 10 | 2025: 10 |
Which accounts, specifically
| Checking account | 11 |
| Payday loan | 8 |
| Mobile or digital wallet | 8 |
| Savings account | 5 |
| Other banking product or service | 4 |
What went wrong, specifically
| Transaction was not authorized | 5 |
| Can't close your account | 5 |
| Late or other fees | 2 |
| Account opened as a result of fraud | 1 |
| Deposits and withdrawals | 1 |
Busiest month: April 2023, with 3 servicemember complaints. Most were submitted by web.
Most complaints came from CA (8), FL (4), MI (2) , then MN, NJ, NY.
How Albert answered
| Closed with explanation | 37 |
Albert responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes the complaint provided an opportunity to answer consumer's questions" (36). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Payday loan, title loan, personal loan, or advance loan; Can't stop withdrawals from your bank account. NC, 2024-03-22. Outcome: Closed with explanation. Complaint 8604406
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Money transfer, virtual currency, or money service; Confusing or missing disclosures. OR, 2024-03-06. Outcome: Closed with explanation. Complaint 8489662
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Checking or savings account; Problem with a lender or other company charging your account. NM, 2024-03-01. Outcome: Closed with explanation. Complaint 8456069
If this is your problem at Albert
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- Dave Operating 37 servicemember complaints; 0 with money back
- Mountain America Federal Credit Union 38 servicemember complaints; 3 with money back
- Randolph-brooks Federal Credit Union 38 servicemember complaints; 0 with money back
- Charles Schwab Corporation, The 39 servicemember complaints; 0 with money back
- Axos Financial 35 servicemember complaints; 0 with money back
Next in the directory by volume: Driveway Finance, Rausch Sturm LLP.
Frequently asked questions
How many complaints did servicemembers file against Albert?
37 complaints tagged servicemember were received by the CFPB about Albert Corporation between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count fell from 17 in 2023 to 10 in 2025.
What do servicemembers complain about most at Albert?
Checking or savings account accounts for 18 of the 37 complaints, and the most common issue is "Managing an account" (5). Next: "Problem with a lender or other company charging your account" (5).
Does Albert give money back when a servicemember complains?
0 of the 37 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 37 closed with an explanation only. Albert answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.