Checking and savings
Randolph-brooks Federal Credit Union: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 38
- Closed with money back
- 0
- 2023 to 2025
- 9 to 13
Randolph-brooks Federal Credit Union received 369 complaints from everyone in the window; 38 carried the servicemember tag. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 0 of the 38 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 9 in 2023 to 13 in 2025.
What the complaints are about
By product
| Checking or savings account | 15 |
| Vehicle loan or lease | 7 |
| Credit reporting or other personal consumer reports | 6 |
| Credit card | 3 |
| Money transfer, virtual currency, or money service | 2 |
By issue
| Managing an account | 10 |
| Incorrect information on your report | 4 |
| Problem with a company's investigation into an existing problem | 3 |
| Problem with a lender or other company charging your account | 3 |
| Charged fees or interest you didn't expect | 2 |
| 2023: 9 | 2024: 16 | 2025: 13 |
Which accounts, specifically
| Checking account | 13 |
| Credit reporting | 8 |
| Loan | 6 |
| General-purpose credit card or charge card | 5 |
| Savings account | 3 |
What went wrong, specifically
| Deposits and withdrawals | 5 |
| Their investigation did not fix an error on your report | 3 |
| Lender trying to repossess or disable the vehicle | 2 |
| Problem during payment process | 2 |
| Account information incorrect | 2 |
Busiest month: April 2025, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from TX (35), CA (1), MD (1) , then VA.
How Randolph-brooks Federal Credit Union answered
| Closed with explanation | 38 |
Randolph-brooks Federal Credit Union responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. MD, 2024-08-29. Outcome: Closed with explanation. Complaint 9986081
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Credit card; Problem with a purchase shown on your statement. TX, 2024-08-05. Outcome: Closed with explanation. Complaint 9703497
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Checking or savings account; Managing an account. TX, 2024-05-09. Outcome: Closed with explanation. Complaint 8982328
If this is your problem at Randolph-brooks Federal Credit Union
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- Mountain America Federal Credit Union 38 servicemember complaints; 3 with money back
- Charles Schwab Corporation, The 39 servicemember complaints; 0 with money back
- Albert 37 servicemember complaints; 0 with money back
- Dave Operating 37 servicemember complaints; 0 with money back
- Axos Financial 35 servicemember complaints; 0 with money back
Next in the directory by volume: Reliant Capital Solutions, TransferWise, Westcreek Financial.
Frequently asked questions
How many complaints did servicemembers file against Randolph-brooks Federal Credit Union?
38 complaints tagged servicemember were received by the CFPB about RANDOLPH-BROOKS FEDERAL CREDIT UNION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 9 in 2023 to 13 in 2025.
What do servicemembers complain about most at Randolph-brooks Federal Credit Union?
Checking or savings account accounts for 15 of the 38 complaints, and the most common issue is "Managing an account" (10). Next: "Incorrect information on your report" (4).
Does Randolph-brooks Federal Credit Union give money back when a servicemember complains?
0 of the 38 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 38 closed with an explanation only. Randolph-brooks Federal Credit Union answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.