Credit cards
Synovus Bank: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 252
- Closed with money back
- 6%
- 2023 to 2025
- 68 to 94
Servicemembers filed 9.5% of Synovus Bank's 2,664 complaints in the window, against 2.5% across the directory. The complaints are mostly about credit card, and the single most common issue is "Incorrect information on your report". 6% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 68 in 2023 to 94 in 2025.
What the complaints are about
By product
| Credit card | 88 |
| Credit reporting or other personal consumer reports | 80 |
| Credit card or prepaid card | 23 |
| Debt collection | 20 |
| Credit reporting, credit repair services, or other personal consumer reports | 16 |
By issue
| Incorrect information on your report | 53 |
| Improper use of your report | 35 |
| Closing your account | 22 |
| Getting a credit card | 17 |
| Problem with a company's investigation into an existing problem | 17 |
| 2023: 68 | 2024: 90 | 2025: 94 |
Which accounts, specifically
| General-purpose credit card or charge card | 118 |
| Credit reporting | 104 |
| Checking account | 12 |
| Credit card debt | 11 |
| I do not know | 8 |
What went wrong, specifically
| Reporting company used your report improperly | 32 |
| Account status incorrect | 18 |
| Information belongs to someone else | 17 |
| Account information incorrect | 17 |
| Problem with fees | 15 |
Busiest month: June 2025, with 15 servicemember complaints. Most were submitted by web.
Most complaints came from TX (36), GA (33), CA (22) , then FL, NC, MN.
How Synovus Bank answered
| Closed with explanation | 221 | 88% |
| Closed with non-monetary relief | 17 | 7% |
| Closed with monetary relief | 14 | 6% |
Synovus Bank responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit card; Closing your account. NC, 2024-08-30. Outcome: Closed with explanation. Complaint 9961558
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. GA, 2024-08-24. Outcome: Closed with explanation. Complaint 9908407
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Debt collection; Attempts to collect debt not owed. GA, 2024-08-13. Outcome: Closed with explanation. Complaint 9783593
If this is your problem at Synovus Bank
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit cards peers
- Atlanticus Services 311 servicemember complaints; 26% with money back
- Continental Finance 183 servicemember complaints; 0% with money back
- Avant 168 servicemember complaints; 1% with money back
- Clgf Holdco 1 510 servicemember complaints; 6% with money back
- First Portfolio Servicing 115 servicemember complaints; 0% with money back
Next in the directory by volume: ProCollect, Robinhood Markets, LoanCare.
Frequently asked questions
How many complaints did servicemembers file against Synovus Bank?
252 complaints tagged servicemember were received by the CFPB about Synovus Bank between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 68 in 2023 to 94 in 2025.
What do servicemembers complain about most at Synovus Bank?
Credit card accounts for 88 of the 252 complaints, and the most common issue is "Incorrect information on your report" (53). Next: "Improper use of your report" (35).
Does Synovus Bank give money back when a servicemember complains?
6% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 17 closed with non-monetary relief and 221 closed with an explanation only. Synovus Bank answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.