Mortgages
Cmg Financial Services: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 65
- Closed with money back
- 0
- 2023 to 2025
- 16 to 29
Cmg Financial Services received 352 complaints from everyone in the window; 65 carried the servicemember tag. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 0 of the 65 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 16 in 2023 to 29 in 2025.
What the complaints are about
By product
| Mortgage | 61 |
| Credit reporting or other personal consumer reports | 2 |
| Debt collection | 2 |
By issue
| Trouble during payment process | 29 |
| Struggling to pay mortgage | 16 |
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Closing on a mortgage | 6 |
| Problem with a company's investigation into an existing problem | 3 |
| 2023: 16 | 2024: 20 | 2025: 29 |
Which accounts, specifically
| VA mortgage | 52 |
| Conventional home mortgage | 13 |
| FHA mortgage | 4 |
| Credit reporting | 3 |
| Mortgage debt | 2 |
What went wrong, specifically
| Trying to communicate with the company to fix an issue while managing or servicing your loan | 11 |
| Escrow, taxes, or insurance | 10 |
| Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | 7 |
| Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | 6 |
| Payment process | 6 |
Busiest month: September 2025, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from CA (16), TX (8), FL (6) , then MS, OK, VA.
How Cmg Financial Services answered
| Closed with explanation | 65 |
Cmg Financial Services responded within the CFPB's 15-day window on 94% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Trouble during payment process. FL, 2024-08-06. Outcome: Closed with explanation. Complaint 9718479
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Mortgage; Struggling to pay mortgage. AL, 2024-08-04. Outcome: Closed with explanation. Complaint 9704884
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Mortgage; Closing on a mortgage. PA, 2024-07-24. Outcome: Closed with explanation. Complaint 9608807
If this is your problem at Cmg Financial Services
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- Specialized Loan Servicing 71 servicemember complaints; 0 with money back
- Dovenmuehle Mortgage 76 servicemember complaints; 0 with money back
- Amerisave Mortgage 54 servicemember complaints; 7 with money back
- Mortgage Solutions Of Colorado 80 servicemember complaints; 0 with money back
- RoundPoint Mortgage Servicing 50 servicemember complaints; 0 with money back
Next in the directory by volume: Harley Davidson Financial Services, State Employees’ Credit Union, Williams & Fudge.
Frequently asked questions
How many complaints did servicemembers file against Cmg Financial Services?
65 complaints tagged servicemember were received by the CFPB about CMG Financial Services, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 16 in 2023 to 29 in 2025.
What do servicemembers complain about most at Cmg Financial Services?
Mortgage accounts for 61 of the 65 complaints, and the most common issue is "Trouble during payment process" (29). Next: "Struggling to pay mortgage" (16).
Does Cmg Financial Services give money back when a servicemember complains?
0 of the 65 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 65 closed with an explanation only. Cmg Financial Services answered 94% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.