Mortgages
Amerisave Mortgage: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 54
- Closed with money back
- 7
- 2023 to 2025
- 11 to 28
Amerisave Mortgage received 365 complaints from everyone in the window; 54 carried the servicemember tag. The complaints are mostly about mortgage, and the single most common issue is "Applying for a mortgage or refinancing an existing mortgage". 7 of the 54 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 11 in 2023 to 28 in 2025.
What the complaints are about
By product
| Mortgage | 46 |
| Credit reporting or other personal consumer reports | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit card | 1 |
By issue
| Applying for a mortgage or refinancing an existing mortgage | 13 |
| Struggling to pay mortgage | 13 |
| Trouble during payment process | 12 |
| Incorrect information on your report | 5 |
| Improper use of your report | 4 |
| 2023: 11 | 2024: 15 | 2025: 28 |
Which accounts, specifically
| VA mortgage | 29 |
| Conventional home mortgage | 16 |
| Credit reporting | 7 |
| Home equity loan or line of credit (HELOC) | 6 |
| FHA mortgage | 5 |
What went wrong, specifically
| Fees or costs during the application process | 8 |
| Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | 6 |
| Escrow, taxes, or insurance | 6 |
| Confusing or misleading advertising or marketing | 5 |
| Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | 3 |
Busiest month: March 2025, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from FL (12), NC (7), CA (5) , then MA, AR, VA.
How Amerisave Mortgage answered
| Closed with explanation | 47 |
| Closed with monetary relief | 7 |
Amerisave Mortgage responded within the CFPB's 15-day window on 94% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes the complaint provided an opportunity to answer consumer's questions" (48). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Struggling to pay mortgage. FL, 2024-08-16. Outcome: Closed with explanation. Complaint 9823710
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Mortgage; Struggling to pay mortgage. AR, 2024-08-11. Outcome: Closed with explanation. Complaint 9778003
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Mortgage; Struggling to pay mortgage. AR, 2024-05-20. Outcome: Closed with explanation. Complaint 9050601
If this is your problem at Amerisave Mortgage
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- RoundPoint Mortgage Servicing 50 servicemember complaints; 0 with money back
- Cardinal Financial Company, Limited Partnership 47 servicemember complaints; 2 with money back
- Cmg Financial Services 65 servicemember complaints; 0 with money back
- Broker Solutions 43 servicemember complaints; 0 with money back
- Specialized Loan Servicing 71 servicemember complaints; 0 with money back
Next in the directory by volume: Google Compare Credit Cards, Sezzle, Western Union Company, The.
Frequently asked questions
How many complaints did servicemembers file against Amerisave Mortgage?
54 complaints tagged servicemember were received by the CFPB about AMERISAVE MORTGAGE CORPORATION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 11 in 2023 to 28 in 2025.
What do servicemembers complain about most at Amerisave Mortgage?
Mortgage accounts for 46 of the 54 complaints, and the most common issue is "Applying for a mortgage or refinancing an existing mortgage" (13). Next: "Struggling to pay mortgage" (13).
Does Amerisave Mortgage give money back when a servicemember complains?
7 of the 54 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 47 closed with an explanation only. Amerisave Mortgage answered 94% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.