Mortgages
RoundPoint Mortgage Servicing: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 50
- Closed with money back
- 0
- 2023 to 2025
- 14 to 17
RoundPoint Mortgage Servicing received 1,024 complaints from everyone in the window; 50 carried the servicemember tag. The complaints are mostly about mortgage, and the single most common issue is "Trouble during payment process". 0 of the 50 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 14 in 2023 to 17 in 2025.
What the complaints are about
By product
| Mortgage | 44 |
| Credit reporting or other personal consumer reports | 6 |
By issue
| Trouble during payment process | 41 |
| Incorrect information on your report | 4 |
| Problem with a company's investigation into an existing problem | 2 |
| Struggling to pay mortgage | 2 |
| Improper use of your report | 1 |
| 2023: 14 | 2024: 19 | 2025: 17 |
Which accounts, specifically
| Conventional home mortgage | 61 |
| Credit reporting | 8 |
| VA mortgage | 1 |
| FHA mortgage | 1 |
What went wrong, specifically
| Escrow, taxes, or insurance | 16 |
| Trying to communicate with the company to fix an issue while managing or servicing your loan | 15 |
| Payment process | 10 |
| Account information incorrect | 3 |
| Their investigation did not fix an error on your report | 3 |
Busiest month: January 2025, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from TX (12), FL (4), NC (4) , then VA, CA, AL.
How RoundPoint Mortgage Servicing answered
| Closed with explanation | 50 |
RoundPoint Mortgage Servicing responded within the CFPB's 15-day window on 96% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (27). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Trouble during payment process. CA, 2024-08-28. Outcome: Closed with explanation. Complaint 9947902
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. NC, 2024-08-02. Outcome: Closed with explanation. Complaint 9686255
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Mortgage; Trouble during payment process. NJ, 2024-07-25. Outcome: Closed with explanation. Complaint 9617417
If this is your problem at RoundPoint Mortgage Servicing
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with mortgages peers
- Cardinal Financial Company, Limited Partnership 47 servicemember complaints; 2 with money back
- Amerisave Mortgage 54 servicemember complaints; 7 with money back
- Broker Solutions 43 servicemember complaints; 0 with money back
- Guild 40 servicemember complaints; 0 with money back
- Cmg Financial Services 65 servicemember complaints; 0 with money back
Next in the directory by volume: Larry H. Miller Group of Companies, Penn Credit.
Frequently asked questions
How many complaints did servicemembers file against RoundPoint Mortgage Servicing?
50 complaints tagged servicemember were received by the CFPB about RoundPoint Mortgage Servicing LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 14 in 2023 to 17 in 2025.
What do servicemembers complain about most at RoundPoint Mortgage Servicing?
Mortgage accounts for 44 of the 50 complaints, and the most common issue is "Trouble during payment process" (41). Next: "Incorrect information on your report" (4).
Does RoundPoint Mortgage Servicing give money back when a servicemember complains?
0 of the 50 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 50 closed with an explanation only. RoundPoint Mortgage Servicing answered 96% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.