Vehicle loans and leases
Driveway Finance: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 37
- Closed with money back
- 0
- 2023 to 2025
- 8 to 24
Driveway Finance received 242 complaints from everyone in the window; 37 carried the servicemember tag. The complaints are mostly about vehicle loan or lease, and the single most common issue is "Managing the loan or lease". 0 of the 37 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 8 in 2023 to 24 in 2025.
What the complaints are about
By product
| Vehicle loan or lease | 19 |
| Credit reporting or other personal consumer reports | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 3 |
| Money transfer, virtual currency, or money service | 1 |
By issue
| Managing the loan or lease | 10 |
| Incorrect information on your report | 9 |
| Improper use of your report | 5 |
| Problem with a company's investigation into an existing problem | 3 |
| Repossession | 3 |
| 2023: 8 | 2024: 5 | 2025: 24 |
Which accounts, specifically
| Loan | 19 |
| Credit reporting | 14 |
| Auto debt | 2 |
| Money order, traveler's check or cashier's check | 1 |
| I do not know | 1 |
What went wrong, specifically
| Billing problem | 7 |
| Account status incorrect | 4 |
| Reporting company used your report improperly | 4 |
| Information belongs to someone else | 3 |
| Account information incorrect | 2 |
Busiest month: August 2025, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from CA (11), FL (7), IN (4) , then TX, AK, AZ.
How Driveway Finance answered
| Closed with explanation | 37 |
Driveway Finance responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
-
""
Vehicle loan or lease; Managing the loan or lease. AZ, 2024-03-08. Outcome: Closed with explanation. Complaint 8503322
-
""
Vehicle loan or lease; Improper use of your report. FL, 2024-01-09. Outcome: Closed with explanation. Complaint 8130961
-
""
Vehicle loan or lease; Getting a loan or lease. IL, 2023-12-12. Outcome: Closed with explanation. Complaint 7979760
If this is your problem at Driveway Finance
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with vehicle loans and leases peers
- Byrider Franchising 40 servicemember complaints; 0 with money back
- Tesla 33 servicemember complaints; 0 with money back
- Americas Car-Mart 31 servicemember complaints; 0 with money back
- DriveTime 27 servicemember complaints; 0 with money back
- Cig Financial 26 servicemember complaints; 0 with money back
Next in the directory by volume: Rausch Sturm LLP, Tower Loan of Mississippi, Cedars Business Services.
Frequently asked questions
How many complaints did servicemembers file against Driveway Finance?
37 complaints tagged servicemember were received by the CFPB about Driveway Finance Corporation between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 8 in 2023 to 24 in 2025.
What do servicemembers complain about most at Driveway Finance?
Vehicle loan or lease accounts for 19 of the 37 complaints, and the most common issue is "Managing the loan or lease" (10). Next: "Incorrect information on your report" (9).
Does Driveway Finance give money back when a servicemember complains?
0 of the 37 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 37 closed with an explanation only. Driveway Finance answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.