Debt collection
Rausch Sturm LLP: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 37
- Closed with money back
- 0
- 2023 to 2025
- 8 to 23
Rausch Sturm LLP received 352 complaints from everyone in the window; 37 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 37 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 8 in 2023 to 23 in 2025.
What the complaints are about
By product
| Debt collection | 33 |
| Credit reporting or other personal consumer reports | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
By issue
| Attempts to collect debt not owed | 11 |
| Took or threatened to take negative or legal action | 8 |
| Written notification about debt | 6 |
| Communication tactics | 5 |
| Incorrect information on your report | 3 |
| 2023: 8 | 2024: 6 | 2025: 23 |
Which accounts, specifically
| Credit card debt | 27 |
| I do not know | 9 |
| Credit reporting | 5 |
| Telecommunications debt | 1 |
| Other debt | 1 |
What went wrong, specifically
| Debt was result of identity theft | 6 |
| Debt is not yours | 5 |
| Attempted to collect wrong amount | 5 |
| Didn't receive enough information to verify debt | 4 |
| Frequent or repeated calls | 3 |
Busiest month: April 2025, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from TX (9), FL (4), OK (4) , then CA, CT, GA.
How Rausch Sturm LLP answered
| Closed with explanation | 37 |
Rausch Sturm LLP responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (37). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
-
""
Debt collection; False statements or representation. FL, 2024-08-20. Outcome: Closed with explanation. Complaint 9861596
-
""
Credit reporting or other personal consumer reports; Incorrect information on your report. MA, 2024-08-01. Outcome: Closed with explanation. Complaint 9669326
-
""
Debt collection; Took or threatened to take negative or legal action. NC, 2024-05-19. Outcome: Closed with explanation. Complaint 9045726
If this is your problem at Rausch Sturm LLP
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Reliant Capital Solutions 38 servicemember complaints; 0 with money back
- Cedars Business Services 36 servicemember complaints; 0 with money back
- American Coradius International 39 servicemember complaints; 0 with money back
- Firstsource Business Process Services 39 servicemember complaints; 0 with money back
- Oliphant United 39 servicemember complaints; 0 with money back
Next in the directory by volume: Tower Loan of Mississippi, Axos Financial.
Frequently asked questions
How many complaints did servicemembers file against Rausch Sturm LLP?
37 complaints tagged servicemember were received by the CFPB about Rausch Sturm LLP between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 8 in 2023 to 23 in 2025.
What do servicemembers complain about most at Rausch Sturm LLP?
Debt collection accounts for 33 of the 37 complaints, and the most common issue is "Attempts to collect debt not owed" (11). Next: "Took or threatened to take negative or legal action" (8).
Does Rausch Sturm LLP give money back when a servicemember complains?
0 of the 37 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 37 closed with an explanation only. Rausch Sturm LLP answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.