Vehicle loans and leases
Byrider Franchising: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 40
- Closed with money back
- 0
- 2023 to 2025
- 8 to 25
Byrider Franchising received 618 complaints from everyone in the window; 40 carried the servicemember tag. The complaints are mostly about vehicle loan or lease, and the single most common issue is "Repossession". 0 of the 40 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 8 in 2023 to 25 in 2025.
What the complaints are about
By product
| Vehicle loan or lease | 22 |
| Credit reporting or other personal consumer reports | 9 |
| Debt collection | 9 |
By issue
| Repossession | 8 |
| Incorrect information on your report | 6 |
| Managing the loan or lease | 6 |
| Getting a loan or lease | 5 |
| Took or threatened to take negative or legal action | 4 |
| 2023: 8 | 2024: 7 | 2025: 25 |
Which accounts, specifically
| Loan | 22 |
| Credit reporting | 9 |
| Auto debt | 8 |
| Lease | 2 |
| I do not know | 1 |
What went wrong, specifically
| Lender trying to repossess or disable the vehicle | 3 |
| Old information reappears or never goes away | 3 |
| Billing problem | 2 |
| Loan balance remaining after the vehicle is repossessed and sold | 2 |
| Threatened or suggested your credit would be damaged | 2 |
Busiest month: May 2025, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from NC (7), TX (6), IL (5) , then OH, AL, GA.
How Byrider Franchising answered
| Closed with explanation | 40 |
Byrider Franchising responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. TX, 2024-08-15. Outcome: Closed with explanation. Complaint 9811729
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Credit reporting or other personal consumer reports; Incorrect information on your report. IL, 2024-02-12. Outcome: Closed with explanation. Complaint 8327345
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Vehicle loan or lease; Repossession. OH, 2024-02-06. Outcome: Closed with explanation. Complaint 8294862
If this is your problem at Byrider Franchising
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with vehicle loans and leases peers
- Driveway Finance 37 servicemember complaints; 0 with money back
- Tesla 33 servicemember complaints; 0 with money back
- Americas Car-Mart 31 servicemember complaints; 0 with money back
- World Omni Financial 55 servicemember complaints; 0 with money back
- United PanAm Financial 59 servicemember complaints; 0 with money back
Frequently asked questions
How many complaints did servicemembers file against Byrider Franchising?
40 complaints tagged servicemember were received by the CFPB about Byrider Franchising, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 8 in 2023 to 25 in 2025.
What do servicemembers complain about most at Byrider Franchising?
Vehicle loan or lease accounts for 22 of the 40 complaints, and the most common issue is "Repossession" (8). Next: "Incorrect information on your report" (6).
Does Byrider Franchising give money back when a servicemember complains?
0 of the 40 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 40 closed with an explanation only. Byrider Franchising answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.