Checking and savings
Credit Karma: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 253
- Closed with money back
- 17%
- 2023 to 2025
- 80 to 82
Servicemembers filed 10.6% of Credit Karma's 2,398 complaints in the window, against 2.5% across the directory. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 17% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count held roughly steady: 80 in 2023 and 82 in 2025.
What the complaints are about
By product
| Checking or savings account | 106 |
| Credit reporting or other personal consumer reports | 66 |
| Credit reporting, credit repair services, or other personal consumer reports | 22 |
| Money transfer, virtual currency, or money service | 19 |
| Credit card or prepaid card | 14 |
By issue
| Managing an account | 75 |
| Improper use of your report | 25 |
| Closing an account | 21 |
| Credit monitoring or identity theft protection services | 18 |
| Incorrect information on your report | 14 |
| 2023: 80 | 2024: 91 | 2025: 82 |
Which accounts, specifically
| Checking account | 94 |
| Credit reporting | 86 |
| General-purpose credit card or charge card | 21 |
| Savings account | 14 |
| Other banking product or service | 13 |
What went wrong, specifically
| Deposits and withdrawals | 36 |
| Problem using a debit or ATM card | 19 |
| Problem accessing account | 15 |
| Reporting company used your report improperly | 15 |
| Funds not handled or disbursed as instructed | 13 |
Busiest month: February 2025, with 17 servicemember complaints. Most were submitted by web.
Most complaints came from TX (27), FL (25), CA (23) , then VA, PA, GA.
How Credit Karma answered
| Closed with explanation | 190 | 75% |
| Closed with monetary relief | 43 | 17% |
| Closed with non-monetary relief | 20 | 8% |
Credit Karma responded within the CFPB's 15-day window on 95% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Checking or savings account; Managing an account. OK, 2024-08-26. Outcome: Closed with explanation. Complaint 9923462
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Checking or savings account; Closing an account. MI, 2024-08-20. Outcome: Closed with explanation. Complaint 9859907
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Checking or savings account; Managing an account. MI, 2024-08-17. Outcome: Closed with explanation. Complaint 9832802
If this is your problem at Credit Karma
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- Regions 204 servicemember complaints; 17% with money back
- Citizens 325 servicemember complaints; 13% with money back
- Huntington 193 servicemember complaints; 26% with money back
- Bmo Bank 192 servicemember complaints; 16% with money back
- Fifth Third 334 servicemember complaints; 5% with money back
Next in the directory by volume: Synovus Bank, ProCollect, Robinhood Markets.
Frequently asked questions
How many complaints did servicemembers file against Credit Karma?
253 complaints tagged servicemember were received by the CFPB about Credit Karma, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count held roughly steady: 80 in 2023 and 82 in 2025.
What do servicemembers complain about most at Credit Karma?
Checking or savings account accounts for 106 of the 253 complaints, and the most common issue is "Managing an account" (75). Next: "Improper use of your report" (25).
Does Credit Karma give money back when a servicemember complains?
17% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 20 closed with non-monetary relief and 190 closed with an explanation only. Credit Karma answered 95% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.