Checking and savings
First Horizon Bank: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 26
- Closed with money back
- 3
- 2023 to 2025
- 11 to 9
First Horizon Bank received 436 complaints from everyone in the window; 26 carried the servicemember tag. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 3 of the 26 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count fell from 11 in 2023 to 9 in 2025.
What the complaints are about
By product
| Checking or savings account | 14 |
| Mortgage | 4 |
| Credit card | 3 |
| Vehicle loan or lease | 2 |
| Credit reporting or other personal consumer reports | 1 |
By issue
| Managing an account | 9 |
| Incorrect information on your report | 2 |
| Opening an account | 2 |
| Problem with a lender or other company charging your account | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| 2023: 11 | 2024: 6 | 2025: 9 |
Which accounts, specifically
| Checking account | 18 |
| Conventional home mortgage | 4 |
| General-purpose credit card or charge card | 3 |
| Savings account | 3 |
| Credit reporting | 2 |
What went wrong, specifically
| Deposits and withdrawals | 6 |
| Banking errors | 4 |
| Transaction was not authorized | 2 |
| Problem using a debit or ATM card | 2 |
| Account status incorrect | 1 |
Busiest month: February 2025, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from TN (9), LA (6), FL (5) , then NC, AR, GA.
How First Horizon Bank answered
| Closed with explanation | 23 |
| Closed with monetary relief | 3 |
First Horizon Bank responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Checking or savings account; Managing an account. TN, 2024-07-18. Outcome: Closed with explanation. Complaint 9552566
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Mortgage; Applying for a mortgage or refinancing an existing mortgage. AR, 2024-05-12. Outcome: Closed with explanation. Complaint 8985283
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Checking or savings account; Problem with a lender or other company charging your account. FL, 2024-05-09. Outcome: Closed with explanation. Complaint 8973120
If this is your problem at First Horizon Bank
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- CULLEN/FROST Bankers 27 servicemember complaints; 1 with money back
- First National Bank Of Pennsylvania 25 servicemember complaints; 4 with money back
- Global Credit Union 25 servicemember complaints; 4 with money back
- Revolut Technologies 25 servicemember complaints; 2 with money back
- Security Service FCU 25 servicemember complaints; 3 with money back
Next in the directory by volume: January Technologies, R & B Corporation of Virginia, Diverse Funding Associates.
Frequently asked questions
How many complaints did servicemembers file against First Horizon Bank?
26 complaints tagged servicemember were received by the CFPB about FIRST HORIZON BANK between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count fell from 11 in 2023 to 9 in 2025.
What do servicemembers complain about most at First Horizon Bank?
Checking or savings account accounts for 14 of the 26 complaints, and the most common issue is "Managing an account" (9). Next: "Incorrect information on your report" (2).
Does First Horizon Bank give money back when a servicemember complains?
3 of the 26 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 23 closed with an explanation only. First Horizon Bank answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.