Checking and savings
Security Service FCU: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 25
- Closed with money back
- 3
- 2023 to 2025
- 9 to 8
Security Service FCU received 190 complaints from everyone in the window; 25 carried the servicemember tag. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 3 of the 25 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count fell from 9 in 2023 to 8 in 2025.
What the complaints are about
By product
| Checking or savings account | 11 |
| Credit reporting or other personal consumer reports | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Mortgage | 2 |
| Vehicle loan or lease | 2 |
By issue
| Managing an account | 6 |
| Incorrect information on your report | 5 |
| Problem caused by your funds being low | 3 |
| Managing the loan or lease | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| 2023: 9 | 2024: 8 | 2025: 8 |
Which accounts, specifically
| Credit reporting | 9 |
| Checking account | 7 |
| Loan | 4 |
| General-purpose credit card or charge card | 2 |
| CD (Certificate of Deposit) | 2 |
What went wrong, specifically
| Account status incorrect | 3 |
| Account information incorrect | 2 |
| Overdrafts and overdraft fees | 2 |
| Transaction was not authorized | 1 |
| Can't use card to make purchases | 1 |
Busiest month: May 2024, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from TX (8), CO (5), UT (2) , then VA, CA, DE.
How Security Service FCU answered
| Closed with explanation | 17 |
| Closed with non-monetary relief | 5 |
| Closed with monetary relief | 3 |
Security Service FCU responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (25). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Checking or savings account; Managing an account. TX, 2024-05-29. Outcome: Closed with explanation. Complaint 9122254
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Credit reporting or other personal consumer reports; Incorrect information on your report. NV, 2024-05-23. Outcome: Closed with explanation. Complaint 9087557
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Mortgage; Struggling to pay mortgage. CO, 2024-05-10. Outcome: Closed with explanation. Complaint 8967326
If this is your problem at Security Service FCU
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page. This site's verified guide to the company's own military policies: Security Service FCU SCRA: Online Form, 30-Day Answer, Business Loans.
Compare with checking and savings peers
- First National Bank Of Pennsylvania 25 servicemember complaints; 4 with money back
- Global Credit Union 25 servicemember complaints; 4 with money back
- Revolut Technologies 25 servicemember complaints; 2 with money back
- First Horizon Bank 26 servicemember complaints; 3 with money back
- CULLEN/FROST Bankers 27 servicemember complaints; 1 with money back
Next in the directory by volume: Volvo Car Financial Services U.s., TransUnion, Experian.
Frequently asked questions
How many complaints did servicemembers file against Security Service FCU?
25 complaints tagged servicemember were received by the CFPB about SECURITY SERVICE FEDERAL CREDIT UNION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count fell from 9 in 2023 to 8 in 2025.
What do servicemembers complain about most at Security Service FCU?
Checking or savings account accounts for 11 of the 25 complaints, and the most common issue is "Managing an account" (6). Next: "Incorrect information on your report" (5).
Does Security Service FCU give money back when a servicemember complains?
3 of the 25 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 5 closed with non-monetary relief and 17 closed with an explanation only. Security Service FCU answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.