Checking and savings
Morgan Stanley &: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 28
- Closed with money back
- 1
- 2023 to 2025
- 4 to 19
Morgan Stanley & received 458 complaints from everyone in the window; 28 carried the servicemember tag. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 1 of the 28 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 4 in 2023 to 19 in 2025.
What the complaints are about
By product
| Checking or savings account | 24 |
| Money transfer, virtual currency, or money service | 2 |
| Mortgage | 2 |
By issue
| Managing an account | 19 |
| Closing an account | 3 |
| Opening an account | 2 |
| Closing on a mortgage | 1 |
| Confusing or missing disclosures | 1 |
| 2023: 4 | 2024: 5 | 2025: 19 |
Which accounts, specifically
| Checking account | 19 |
| Savings account | 10 |
| Conventional home mortgage | 2 |
| Other banking product or service | 2 |
| Domestic (US) money transfer | 2 |
What went wrong, specifically
| Deposits and withdrawals | 20 |
| Funds not handled or disbursed as instructed | 4 |
| Funds not received from closed account | 2 |
| Banking errors | 1 |
| Company closed your account | 1 |
Busiest month: October 2025, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from CA (7), TX (7), AZ (3) , then NJ, OH, FL.
How Morgan Stanley & answered
| Closed with explanation | 27 |
| Closed with monetary relief | 1 |
Morgan Stanley & responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Mortgage; Closing on a mortgage. CA, 2024-06-07. Outcome: Closed with explanation. Complaint 9190856
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Checking or savings account; Managing an account. MN, 2024-01-13. Outcome: Closed with explanation. Complaint 8173193
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Checking or savings account; Opening an account. TX, 2024-01-02. Outcome: Closed with explanation. Complaint 8093167
If this is your problem at Morgan Stanley &
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- CULLEN/FROST Bankers 27 servicemember complaints; 1 with money back
- Banco Popular De Puerto Rico 30 servicemember complaints; 1 with money back
- First Horizon Bank 26 servicemember complaints; 3 with money back
- First Technology Federal Credit Union 31 servicemember complaints; 1 with money back
- First National Bank Of Pennsylvania 25 servicemember complaints; 4 with money back
Next in the directory by volume: Omega Rms, Sentry Credit, Skopos Financial.
Frequently asked questions
How many complaints did servicemembers file against Morgan Stanley &?
28 complaints tagged servicemember were received by the CFPB about MORGAN STANLEY & CO. LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 4 in 2023 to 19 in 2025.
What do servicemembers complain about most at Morgan Stanley &?
Checking or savings account accounts for 24 of the 28 complaints, and the most common issue is "Managing an account" (19). Next: "Closing an account" (3).
Does Morgan Stanley & give money back when a servicemember complains?
1 of the 28 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 27 closed with an explanation only. Morgan Stanley & answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.