Checking and savings
First Technology Federal Credit Union: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 31
- Closed with money back
- 1
- 2023 to 2025
- 14 to 7
First Technology Federal Credit Union received 464 complaints from everyone in the window; 31 carried the servicemember tag. The complaints are mostly about checking or savings account, and the single most common issue is "Incorrect information on your report". 1 of the 31 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count fell from 14 in 2023 to 7 in 2025.
What the complaints are about
By product
| Checking or savings account | 12 |
| Credit reporting or other personal consumer reports | 5 |
| Credit card | 4 |
| Debt collection | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
By issue
| Incorrect information on your report | 8 |
| Managing an account | 6 |
| Opening an account | 4 |
| Getting a credit card | 3 |
| Written notification about debt | 2 |
| 2023: 14 | 2024: 10 | 2025: 7 |
Which accounts, specifically
| Checking account | 11 |
| Credit reporting | 10 |
| General-purpose credit card or charge card | 7 |
| Savings account | 3 |
| Auto debt | 2 |
What went wrong, specifically
| Information belongs to someone else | 4 |
| Deposits and withdrawals | 4 |
| Account status incorrect | 4 |
| Application denied | 3 |
| Can't close your account | 2 |
Busiest month: August 2023, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from NC (5), CA (3), OR (3) , then TX, FL, IL.
How First Technology Federal Credit Union answered
| Closed with explanation | 30 |
| Closed with monetary relief | 1 |
First Technology Federal Credit Union responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (29). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Checking or savings account; Managing an account. TX, 2024-08-23. Outcome: Closed with explanation. Complaint 9903131
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Credit reporting or other personal consumer reports; Incorrect information on your report. TX, 2024-08-23. Outcome: Closed with explanation. Complaint 9903055
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Checking or savings account; Problem with a lender or other company charging your account. MI, 2024-07-02. Outcome: Closed with explanation. Complaint 9402130
If this is your problem at First Technology Federal Credit Union
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- Banco Popular De Puerto Rico 30 servicemember complaints; 1 with money back
- Arvest Bank 33 servicemember complaints; 0 with money back
- Suncoast Credit Union 34 servicemember complaints; 0 with money back
- Morgan Stanley & 28 servicemember complaints; 1 with money back
- Axos Financial 35 servicemember complaints; 0 with money back
Next in the directory by volume: Mercury Financial, United Revenue.
Frequently asked questions
How many complaints did servicemembers file against First Technology Federal Credit Union?
31 complaints tagged servicemember were received by the CFPB about First Technology Federal Credit Union between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count fell from 14 in 2023 to 7 in 2025.
What do servicemembers complain about most at First Technology Federal Credit Union?
Checking or savings account accounts for 12 of the 31 complaints, and the most common issue is "Incorrect information on your report" (8). Next: "Managing an account" (6).
Does First Technology Federal Credit Union give money back when a servicemember complains?
1 of the 31 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 30 closed with an explanation only. First Technology Federal Credit Union answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.