Debt collection
Phoenix Financial Services: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 50
- Closed with money back
- 0
- 2023 to 2025
- 38 to 0
Phoenix Financial Services received 518 complaints from everyone in the window; 50 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 50 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count fell from 38 in 2023 to 0 in 2025.
What the complaints are about
By product
| Debt collection | 44 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Debt or credit management | 1 |
By issue
| Attempts to collect debt not owed | 26 |
| Written notification about debt | 7 |
| Communication tactics | 4 |
| Took or threatened to take negative or legal action | 4 |
| False statements or representation | 3 |
| 2023: 38 | 2024: 12 | 2025: 0 |
Which accounts, specifically
| Medical debt | 43 |
| Credit reporting | 6 |
| I do not know | 5 |
| Other debt | 2 |
| Debt settlement | 1 |
What went wrong, specifically
| Debt is not yours | 14 |
| Debt was paid | 11 |
| Didn't receive enough information to verify debt | 7 |
| Threatened or suggested your credit would be damaged | 5 |
| Debt was result of identity theft | 4 |
Busiest month: March 2023, with 9 servicemember complaints. Most were submitted by web.
Most complaints came from TX (10), FL (8), AZ (4) , then CA, WA, GA.
How Phoenix Financial Services answered
| Closed with explanation | 33 |
| Closed with non-monetary relief | 17 |
Phoenix Financial Services responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. OH, 2024-09-01. Outcome: Closed with non-monetary relief. Complaint 9987568
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Debt collection; Attempts to collect debt not owed. TN, 2024-07-02. Outcome: Closed with non-monetary relief. Complaint 9404932
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Debt collection; Written notification about debt. TX, 2024-07-01. Outcome: Closed with non-monetary relief. Complaint 9392377
If this is your problem at Phoenix Financial Services
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Hsbc North America 50 servicemember complaints; 1 with money back
- United Collection Bureau 52 servicemember complaints; 0 with money back
- Penn Credit 47 servicemember complaints; 0 with money back
- Waypoint Resource 46 servicemember complaints; 0 with money back
- Cng Financial 55 servicemember complaints; 0 with money back
Next in the directory by volume: RoundPoint Mortgage Servicing, Larry H. Miller Group of Companies, Cardinal Financial Company, Limited Partnership.
Frequently asked questions
How many complaints did servicemembers file against Phoenix Financial Services?
50 complaints tagged servicemember were received by the CFPB about Phoenix Financial Services LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count fell from 38 in 2023 to 0 in 2025.
What do servicemembers complain about most at Phoenix Financial Services?
Debt collection accounts for 44 of the 50 complaints, and the most common issue is "Attempts to collect debt not owed" (26). Next: "Written notification about debt" (7).
Does Phoenix Financial Services give money back when a servicemember complains?
0 of the 50 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 17 closed with non-monetary relief and 33 closed with an explanation only. Phoenix Financial Services answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.