Debt collection
Cng Financial: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 55
- Closed with money back
- 0
- 2023 to 2025
- 18 to 21
Cng Financial received 697 complaints from everyone in the window; 55 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 55 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 18 in 2023 to 21 in 2025.
What the complaints are about
By product
| Debt collection | 21 |
| Payday loan, title loan, personal loan, or advance loan | 17 |
| Credit reporting or other personal consumer reports | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Payday loan, title loan, or personal loan | 2 |
By issue
| Attempts to collect debt not owed | 9 |
| Incorrect information on your report | 8 |
| Struggling to pay your loan | 7 |
| Improper use of your report | 5 |
| Took or threatened to take negative or legal action | 5 |
| 2023: 18 | 2024: 16 | 2025: 21 |
Which accounts, specifically
| Credit reporting | 15 |
| Payday loan | 12 |
| Installment loan | 11 |
| Payday loan debt | 11 |
| I do not know | 8 |
What went wrong, specifically
| Information belongs to someone else | 5 |
| Reporting company used your report improperly | 4 |
| Debt was result of identity theft | 4 |
| Threatened to sue you for very old debt | 4 |
| Account information incorrect | 3 |
Busiest month: January 2023, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from TX (7), SC (6), CA (5) , then OH, AL, MI.
How Cng Financial answered
| Closed with explanation | 55 |
Cng Financial responded within the CFPB's 15-day window on 98% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Debt collection; Attempts to collect debt not owed. CA, 2024-07-31. Outcome: Closed with explanation. Complaint 9673221
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Debt collection; Attempts to collect debt not owed. OH, 2024-07-30. Outcome: Closed with explanation. Complaint 9658584
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Payday loan, title loan, personal loan, or advance loan; Problem when making payments. TX, 2024-07-30. Outcome: Closed with explanation. Complaint 9657839
If this is your problem at Cng Financial
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- AmeriCollect 56 servicemember complaints; 0 with money back
- Erc 57 servicemember complaints; 0 with money back
- United Collection Bureau 52 servicemember complaints; 0 with money back
- Aargon Agency 59 servicemember complaints; 0 with money back
- Bounce Ai 59 servicemember complaints; 0 with money back
Next in the directory by volume: World Omni Financial, Amerisave Mortgage, Google Compare Credit Cards.
Frequently asked questions
How many complaints did servicemembers file against Cng Financial?
55 complaints tagged servicemember were received by the CFPB about CNG FINANCIAL CORPORATION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 18 in 2023 to 21 in 2025.
What do servicemembers complain about most at Cng Financial?
Debt collection accounts for 21 of the 55 complaints, and the most common issue is "Attempts to collect debt not owed" (9). Next: "Incorrect information on your report" (8).
Does Cng Financial give money back when a servicemember complains?
0 of the 55 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 55 closed with an explanation only. Cng Financial answered 98% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.