Money transfer, virtual currency
Remitly: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 29
- Closed with money back
- 0
- 2023 to 2025
- 7 to 12
Remitly received 448 complaints from everyone in the window; 29 carried the servicemember tag. The complaints are mostly about money transfer, virtual currency, or money service, and the single most common issue is "Fraud or scam". 0 of the 29 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 7 in 2023 to 12 in 2025.
What the complaints are about
By product
| Money transfer, virtual currency, or money service | 27 |
| Checking or savings account | 2 |
By issue
| Fraud or scam | 13 |
| Other transaction problem | 6 |
| Money was not available when promised | 5 |
| Unauthorized transactions or other transaction problem | 2 |
| Managing an account | 1 |
| 2023: 7 | 2024: 10 | 2025: 12 |
Which accounts, specifically
| International money transfer | 26 |
| Mobile or digital wallet | 3 |
| Foreign currency exchange | 2 |
| Checking account | 2 |
| Domestic (US) money transfer | 1 |
What went wrong, specifically
| Deposits and withdrawals | 1 |
| Transaction was not authorized | 1 |
Busiest month: December 2025, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from FL (5), TX (5), CA (3) , then IL, OH, PA.
How Remitly answered
| Closed with explanation | 29 |
Remitly responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Money transfer, virtual currency, or money service; Fraud or scam. CA, 2024-08-29. Outcome: Closed with explanation. Complaint 9954954
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Money transfer, virtual currency, or money service; Other transaction problem. FL, 2024-08-09. Outcome: Closed with explanation. Complaint 9766314
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Money transfer, virtual currency, or money service; Fraud or scam. OH, 2024-08-01. Outcome: Closed with explanation. Complaint 9683036
If this is your problem at Remitly
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with money transfer, virtual currency peers
- Moneygram Payment Systems Worldwide 32 servicemember complaints; 8 with money back
- Winklevoss Exchange 33 servicemember complaints; 0 with money back
- TransferWise 38 servicemember complaints; 4 with money back
- Google Compare Credit Cards 54 servicemember complaints; 0 with money back
- Western Union Company, The 54 servicemember complaints; 0 with money back
Next in the directory by volume: Servicemac, Shepherd Outsourcing, Torriere.
Frequently asked questions
How many complaints did servicemembers file against Remitly?
29 complaints tagged servicemember were received by the CFPB about Remitly, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 7 in 2023 to 12 in 2025.
What do servicemembers complain about most at Remitly?
Money transfer, virtual currency, or money service accounts for 27 of the 29 complaints, and the most common issue is "Fraud or scam" (13). Next: "Other transaction problem" (6).
Does Remitly give money back when a servicemember complains?
0 of the 29 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 29 closed with an explanation only. Remitly answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.