Vehicle loans and leases
Stellantis Financial Services US: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 66
- Closed with money back
- 3
- 2023 to 2025
- 13 to 31
Stellantis Financial Services US received 683 complaints from everyone in the window; 66 carried the servicemember tag. The complaints are mostly about vehicle loan or lease, and the single most common issue is "Managing the loan or lease". 3 of the 66 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 13 in 2023 to 31 in 2025.
What the complaints are about
By product
| Vehicle loan or lease | 35 |
| Credit reporting or other personal consumer reports | 23 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
By issue
| Managing the loan or lease | 15 |
| Improper use of your report | 14 |
| Incorrect information on your report | 14 |
| Getting a loan or lease | 5 |
| Problems at the end of the loan or lease | 5 |
| 2023: 13 | 2024: 22 | 2025: 31 |
Which accounts, specifically
| Loan | 32 |
| Credit reporting | 29 |
| Lease | 6 |
| Auto debt | 3 |
| Installment loan | 2 |
What went wrong, specifically
| Credit inquiries on your report that you don't recognize | 12 |
| Account information incorrect | 10 |
| Billing problem | 10 |
| Account status incorrect | 5 |
| Reporting company used your report improperly | 3 |
Busiest month: December 2025, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from FL (7), TX (7), NC (5) , then AL, CA, MS.
How Stellantis Financial Services US answered
| Closed with explanation | 52 |
| Closed with non-monetary relief | 11 |
| Closed with monetary relief | 3 |
Stellantis Financial Services US responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (65). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Vehicle loan or lease; Struggling to pay your loan. CA, 2024-08-17. Outcome: Closed with explanation. Complaint 9832286
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Credit reporting or other personal consumer reports; Improper use of your report. NC, 2024-08-16. Outcome: Closed with explanation. Complaint 9825118
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Vehicle loan or lease; Problems at the end of the loan or lease. FL, 2024-07-17. Outcome: Closed with monetary relief. Complaint 9537679
If this is your problem at Stellantis Financial Services US
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with vehicle loans and leases peers
- Carvana 70 servicemember complaints; 0 with money back
- United PanAm Financial 59 servicemember complaints; 0 with money back
- World Omni Financial 55 servicemember complaints; 0 with money back
- Vw Credit 88 servicemember complaints; 4 with money back
- Byrider Franchising 40 servicemember complaints; 0 with money back
Next in the directory by volume: Cmg Financial Services, Harley Davidson Financial Services, State Employees’ Credit Union.
Frequently asked questions
How many complaints did servicemembers file against Stellantis Financial Services US?
66 complaints tagged servicemember were received by the CFPB about Stellantis Financial Services US Corp. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 13 in 2023 to 31 in 2025.
What do servicemembers complain about most at Stellantis Financial Services US?
Vehicle loan or lease accounts for 35 of the 66 complaints, and the most common issue is "Managing the loan or lease" (15). Next: "Improper use of your report" (14).
Does Stellantis Financial Services US give money back when a servicemember complains?
3 of the 66 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 11 closed with non-monetary relief and 52 closed with an explanation only. Stellantis Financial Services US answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.