Checking and savings
Arvest Bank: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 33
- Closed with money back
- 0
- 2023 to 2025
- 9 to 10
Arvest Bank received 451 complaints from everyone in the window; 33 carried the servicemember tag. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 0 of the 33 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 9 in 2023 to 10 in 2025.
What the complaints are about
By product
| Checking or savings account | 19 |
| Mortgage | 6 |
| Credit reporting or other personal consumer reports | 3 |
| Debt collection | 2 |
| Money transfer, virtual currency, or money service | 2 |
By issue
| Managing an account | 7 |
| Opening an account | 5 |
| Closing an account | 4 |
| Trouble during payment process | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| 2023: 9 | 2024: 14 | 2025: 10 |
Most complaints came from AR (11), OK (6), MO (5) , then TX, CA, CO.
How Arvest Bank answered
| Closed with explanation | 31 |
| Closed with non-monetary relief | 2 |
Arvest Bank responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (16). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. TX, 2024-08-29. Outcome: Closed with explanation. Complaint 9965418
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Checking or savings account; Managing an account. MO, 2024-07-08. Outcome: Closed with explanation. Complaint 9454773
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Checking or savings account; Problem caused by your funds being low. MO, 2024-06-11. Outcome: Closed with explanation. Complaint 9229823
If this is your problem at Arvest Bank
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- Suncoast Credit Union 34 servicemember complaints; 0 with money back
- Axos Financial 35 servicemember complaints; 0 with money back
- First Technology Federal Credit Union 31 servicemember complaints; 1 with money back
- Banco Popular De Puerto Rico 30 servicemember complaints; 1 with money back
- Albert 37 servicemember complaints; 0 with money back
Next in the directory by volume: Duvera Billing Services, P&b Capital, Sunlight Financial.
Frequently asked questions
How many complaints did servicemembers file against Arvest Bank?
33 complaints tagged servicemember were received by the CFPB about ARVEST BANK GROUP, INC. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 9 in 2023 to 10 in 2025.
What do servicemembers complain about most at Arvest Bank?
Checking or savings account accounts for 19 of the 33 complaints, and the most common issue is "Managing an account" (7). Next: "Opening an account" (5).
Does Arvest Bank give money back when a servicemember complains?
0 of the 33 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 2 closed with non-monetary relief and 31 closed with an explanation only. Arvest Bank answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.