Checking and savings
Suncoast Credit Union: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 34
- Closed with money back
- 0
- 2023 to 2025
- 12 to 14
Suncoast Credit Union received 797 complaints from everyone in the window; 34 carried the servicemember tag. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 0 of the 34 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 12 in 2023 to 14 in 2025.
What the complaints are about
By product
| Checking or savings account | 9 |
| Credit reporting or other personal consumer reports | 8 |
| Credit card | 4 |
| Debt collection | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
By issue
| Managing an account | 6 |
| Improper use of your report | 4 |
| Incorrect information on your report | 4 |
| Attempts to collect debt not owed | 2 |
| Managing the loan or lease | 2 |
| 2023: 12 | 2024: 8 | 2025: 14 |
Which accounts, specifically
| Checking account | 14 |
| Credit reporting | 11 |
| General-purpose credit card or charge card | 5 |
| Savings account | 3 |
| Loan | 3 |
What went wrong, specifically
| Deposits and withdrawals | 5 |
| Reporting company used your report improperly | 3 |
| Problem making or receiving payments | 2 |
| Their investigation did not fix an error on your report | 2 |
| Information belongs to someone else | 2 |
Busiest month: May 2023, with 5 servicemember complaints. Most were submitted by web.
Most complaints came from FL (29), AL (2), GA (1) , then KS, NY.
How Suncoast Credit Union answered
| Closed with explanation | 34 |
Suncoast Credit Union responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. FL, 2024-03-11. Outcome: Closed with explanation. Complaint 8520029
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Credit card; Closing your account. KS, 2024-01-05. Outcome: Closed with explanation. Complaint 8115142
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Checking or savings account; Managing an account. FL, 2023-12-27. Outcome: Closed with explanation. Complaint 8067966
If this is your problem at Suncoast Credit Union
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- Axos Financial 35 servicemember complaints; 0 with money back
- Arvest Bank 33 servicemember complaints; 0 with money back
- Albert 37 servicemember complaints; 0 with money back
- Dave Operating 37 servicemember complaints; 0 with money back
- First Technology Federal Credit Union 31 servicemember complaints; 1 with money back
Next in the directory by volume: Duvera Billing Services, P&b Capital.
Frequently asked questions
How many complaints did servicemembers file against Suncoast Credit Union?
34 complaints tagged servicemember were received by the CFPB about SUNCOAST CREDIT UNION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 12 in 2023 to 14 in 2025.
What do servicemembers complain about most at Suncoast Credit Union?
Checking or savings account accounts for 9 of the 34 complaints, and the most common issue is "Managing an account" (6). Next: "Improper use of your report" (4).
Does Suncoast Credit Union give money back when a servicemember complains?
0 of the 34 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 34 closed with an explanation only. Suncoast Credit Union answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.