Credit cards
Avant: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 168
- Closed with money back
- 1%
- 2023 to 2025
- 56 to 75
Servicemembers filed 9.9% of Avant's 1,691 complaints in the window, against 2.5% across the directory. The complaints are mostly about credit card, and the single most common issue is "Incorrect information on your report". 1% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 56 in 2023 to 75 in 2025.
What the complaints are about
By product
| Credit card | 62 |
| Credit reporting or other personal consumer reports | 40 |
| Debt collection | 19 |
| Credit card or prepaid card | 17 |
| Credit reporting, credit repair services, or other personal consumer reports | 11 |
By issue
| Incorrect information on your report | 31 |
| Fees or interest | 21 |
| Problem with a purchase shown on your statement | 16 |
| Improper use of your report | 15 |
| Problem when making payments | 11 |
| 2023: 56 | 2024: 37 | 2025: 75 |
Which accounts, specifically
| General-purpose credit card or charge card | 105 |
| Credit reporting | 54 |
| Installment loan | 15 |
| Credit card debt | 11 |
| Personal line of credit | 6 |
What went wrong, specifically
| Problem with fees | 24 |
| Credit card company isn't resolving a dispute about a purchase on your statement | 16 |
| Reporting company used your report improperly | 14 |
| Account status incorrect | 14 |
| Account information incorrect | 9 |
Busiest month: February 2023, with 14 servicemember complaints. Most were submitted by web.
Most complaints came from FL (22), GA (21), TX (19) , then CA, NY, IL.
How Avant answered
| Closed with explanation | 167 | 99% |
| Closed with monetary relief | 1 | 1% |
Avant responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes it acted appropriately as authorized by contract or law" (2). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Incorrect information on your report. GA, 2024-09-01. Outcome: Closed with explanation. Complaint 9984247
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Payday loan, title loan, personal loan, or advance loan; Problem when making payments. PA, 2024-08-21. Outcome: Closed with explanation. Complaint 9869953
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Credit reporting or other personal consumer reports; Incorrect information on your report. GA, 2024-08-20. Outcome: Closed with explanation. Complaint 9862217
If this is your problem at Avant
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit cards peers
- Continental Finance 183 servicemember complaints; 0% with money back
- First Portfolio Servicing 115 servicemember complaints; 0% with money back
- Synovus Bank 252 servicemember complaints; 6% with money back
- First National Bank Of Omaha 112 servicemember complaints; 8% with money back
- Atlanticus Services 311 servicemember complaints; 26% with money back
Next in the directory by volume: Velocity Portfolio, Veterans United, Upstart.
Frequently asked questions
How many complaints did servicemembers file against Avant?
168 complaints tagged servicemember were received by the CFPB about Avant Holding Company, Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 56 in 2023 to 75 in 2025.
What do servicemembers complain about most at Avant?
Credit card accounts for 62 of the 168 complaints, and the most common issue is "Incorrect information on your report" (31). Next: "Fees or interest" (21).
Does Avant give money back when a servicemember complains?
1% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 167 closed with an explanation only. Avant answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.