Credit cards
First National Bank Of Omaha: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 112
- Closed with money back
- 8%
- 2023 to 2025
- 30 to 44
Servicemembers filed 6.7% of First National Bank Of Omaha's 1,665 complaints in the window, against 2.5% across the directory. The complaints are mostly about credit card, and the single most common issue is "Incorrect information on your report". 8% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 30 in 2023 to 44 in 2025.
What the complaints are about
By product
| Credit card | 40 |
| Credit reporting or other personal consumer reports | 30 |
| Debt collection | 13 |
| Credit card or prepaid card | 11 |
| Checking or savings account | 9 |
By issue
| Incorrect information on your report | 14 |
| Problem with a purchase shown on your statement | 14 |
| Improper use of your report | 12 |
| Problem with a company's investigation into an existing problem | 10 |
| Getting a credit card | 9 |
| 2023: 30 | 2024: 38 | 2025: 44 |
Which accounts, specifically
| General-purpose credit card or charge card | 81 |
| Credit reporting | 38 |
| Credit card debt | 11 |
| Checking account | 10 |
| I do not know | 5 |
What went wrong, specifically
| Card was charged for something you did not purchase with the card | 15 |
| Credit card company isn't resolving a dispute about a purchase on your statement | 11 |
| Their investigation did not fix an error on your report | 10 |
| Other problem | 8 |
| Credit inquiries on your report that you don't recognize | 8 |
Busiest month: August 2025, with 9 servicemember complaints. Most were submitted by web.
Most complaints came from TX (18), CA (10), FL (8) , then LA, GA, NY.
How First National Bank Of Omaha answered
| Closed with explanation | 81 | 72% |
| Closed with non-monetary relief | 22 | 20% |
| Closed with monetary relief | 9 | 8% |
First National Bank Of Omaha responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (109). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
-
""
Credit reporting or other personal consumer reports; Incorrect information on your report. MT, 2024-08-12. Outcome: Closed with explanation. Complaint 9776400
-
""
Credit reporting or other personal consumer reports; Improper use of your report. GA, 2024-07-22. Outcome: Closed with non-monetary relief. Complaint 9579803
-
""
Credit card; Struggling to pay your bill. NE, 2024-07-19. Outcome: Closed with non-monetary relief. Complaint 9564656
If this is your problem at First National Bank Of Omaha
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit cards peers
- First Portfolio Servicing 115 servicemember complaints; 0% with money back
- Avant 168 servicemember complaints; 1% with money back
- Continental Finance 183 servicemember complaints; 0% with money back
- Synovus Bank 252 servicemember complaints; 6% with money back
- Atlanticus Services 311 servicemember complaints; 26% with money back
Next in the directory by volume: Keycorp, Mercedes Benz Financial Services, Bsi Financial.
Frequently asked questions
How many complaints did servicemembers file against First National Bank Of Omaha?
112 complaints tagged servicemember were received by the CFPB about FIRST NATIONAL BANK OF OMAHA between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 30 in 2023 to 44 in 2025.
What do servicemembers complain about most at First National Bank Of Omaha?
Credit card accounts for 40 of the 112 complaints, and the most common issue is "Incorrect information on your report" (14). Next: "Problem with a purchase shown on your statement" (14).
Does First National Bank Of Omaha give money back when a servicemember complains?
8% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 22 closed with non-monetary relief and 81 closed with an explanation only. First National Bank Of Omaha answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.