Credit cards
Continental Finance: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 183
- Closed with money back
- 0%
- 2023 to 2025
- 42 to 77
Servicemembers filed 9.7% of Continental Finance's 1,880 complaints in the window, against 2.5% across the directory. The complaints are mostly about credit card, and the single most common issue is "Incorrect information on your report". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 42 in 2023 to 77 in 2025.
What the complaints are about
By product
| Credit card | 67 |
| Credit reporting or other personal consumer reports | 61 |
| Debt collection | 32 |
| Credit card or prepaid card | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
By issue
| Incorrect information on your report | 43 |
| Fees or interest | 23 |
| Improper use of your report | 21 |
| Attempts to collect debt not owed | 11 |
| Getting a credit card | 11 |
| 2023: 42 | 2024: 64 | 2025: 77 |
Which accounts, specifically
| General-purpose credit card or charge card | 95 |
| Credit reporting | 72 |
| Credit card debt | 27 |
| I do not know | 6 |
| Debt settlement | 1 |
What went wrong, specifically
| Problem with fees | 18 |
| Account status incorrect | 16 |
| Account information incorrect | 15 |
| Reporting company used your report improperly | 12 |
| Problem during payment process | 11 |
Busiest month: September 2024, with 11 servicemember complaints. Most were submitted by web.
Most complaints came from TX (21), FL (19), GA (19) , then CA, NC, TN.
How Continental Finance answered
| Closed with explanation | 183 | 100% |
Continental Finance responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (183). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Unable to get your credit report or credit score. SC, 2024-08-17. Outcome: Closed with explanation. Complaint 9836032
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Debt collection; Attempts to collect debt not owed. AR, 2024-08-17. Outcome: Closed with explanation. Complaint 9833382
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Credit reporting or other personal consumer reports; Improper use of your report. TX, 2024-08-14. Outcome: Closed with explanation. Complaint 9804125
If this is your problem at Continental Finance
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with credit cards peers
- Avant 168 servicemember complaints; 1% with money back
- Synovus Bank 252 servicemember complaints; 6% with money back
- First Portfolio Servicing 115 servicemember complaints; 0% with money back
- First National Bank Of Omaha 112 servicemember complaints; 8% with money back
- Atlanticus Services 311 servicemember complaints; 26% with money back
Next in the directory by volume: Amsher Collection Services, New York Community Bancorp, TrueAccord.
Frequently asked questions
How many complaints did servicemembers file against Continental Finance?
183 complaints tagged servicemember were received by the CFPB about Continental Finance Company, LLC between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 42 in 2023 to 77 in 2025.
What do servicemembers complain about most at Continental Finance?
Credit card accounts for 67 of the 183 complaints, and the most common issue is "Incorrect information on your report" (43). Next: "Fees or interest" (23).
Does Continental Finance give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 0 closed with non-monetary relief and 183 closed with an explanation only. Continental Finance answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.